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- Tasks: Support and maintain Microsoft D365 Finance and Operations while collaborating with tech teams and stakeholders.
- Company: Join Costa Coffee, a global brand passionate about coffee and community.
- Benefits: Enjoy competitive perks like share ownership, discounts, private healthcare, and a smart pension.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Knowledge of Microsoft Dynamics 365 and ITIL support concepts required.
- Other info: Be part of a diverse team that values integrity, passion, and progression.
The predicted salary is between 36000 - 60000 £ per year.
The D365 Support Manager will assist in the day-to-day support and maintenance of Microsoft D365 Finance and Operations, working closely with technology teams, business stakeholders, and our managed service partner.
Responsibilities:
- Lead and support incident, problem, and event management for D365, escalating complex issues to senior team members or third-party providers.
- Provide first-line support for D365 users, resolving routine queries and requests, taking end to end ownership.
- Lead monitoring and maintaining activity for D365 environments, including standard troubleshooting, maintenance and reporting.
- Work closely with the Environment Manager to ensure all releases are fully scoped, tested and risks understood before deploying to production.
- Collaborate with Product Owners, Delivery Managers, and third-party developers to support new feature rollouts and system updates.
Who you are / Qualifications:
- Good working knowledge of Microsoft Dynamics 365 Finance and Supply Chain Management - Procurement and Sources, Sales and Marketing, Production control, Master Planning, Product Information Management, System Administration, etc.
- Integrations developed on Azure services.
- Power Platform, Microsoft Azure Services (logic apps, event grid etc.).
- Sound understanding of ITIL support concepts.
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Our teams make a difference, whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success. We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too. We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
D365 Support Manager in Basildon employer: Costa Limited
Contact Detail:
Costa Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 Support Manager in Basildon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Costa through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on Microsoft D365 Finance and Operations, and be ready to discuss how your experience aligns with the role. We want to see your passion for tech and problem-solving!
✨Tip Number 3
Show off your soft skills! Costa values teamwork and communication, so be sure to highlight your ability to collaborate and support others during the interview. We love candidates who can bring warmth and trust to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Costa community.
We think you need these skills to ace D365 Support Manager in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the D365 Support Manager role. Highlight your experience with Microsoft Dynamics 365 and any relevant ITIL support concepts. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don’t forget to mention your experience with Azure services and collaboration with stakeholders.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their ability to lead incident management and provide first-line support effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Costa community!
How to prepare for a job interview at Costa Limited
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Finance and Operations. Be ready to discuss specific modules like Procurement, Sales and Marketing, and System Administration. Showing that you understand the ins and outs of D365 will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled incidents or resolved issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to take ownership and lead in a support environment.
✨Familiarise Yourself with ITIL Concepts
Since the role involves incident and problem management, having a solid grasp of ITIL support concepts is crucial. Be ready to discuss how you've applied these principles in past experiences, as it shows you're aligned with their operational standards.
✨Emphasise Collaboration and Communication
The D365 Support Manager role requires working closely with various teams. Prepare to talk about your experience collaborating with product owners and third-party developers. Highlighting your teamwork skills will show that you can thrive in Costa's community-focused culture.