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For Companies At a Glance
- Tasks: Lead a team, drive customer service, and manage store operations.
- Company: Join Costa Coffee, a global brand known for its quality and community focus.
- Benefits: Enjoy 50% off food and drinks, a matched pension, and bonus opportunities.
- Why this job: Shape your career in a supportive culture that values diversity and personal growth.
- Qualifications: Strong leadership experience and a passion for team development are essential.
- Other info: Be part of a dynamic team at Ealing Broadway Station!
The predicted salary is between 20000 - 28000 £ per year.
Category: Retail Operations – Store Manager
Location: Ealing Broadway Station, New Ealing Broadway, London, GB-LON, GBR, W52NU
Store Manager – Ealing, Broadway Station – £33,400 per annum – Permanent
At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.
And as a Store Manager, you can too.
So, why Costa?
We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- Quarterly and annual incentive scheme, with the opportunity to earn up to £11,500 as a bonus (store dependent)
We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players.
What you’ll do
Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success – which means you’ll be:
- Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
- Creating the perfect setting that customers want to come back to again and again
- Taking ownership with brilliant management of sales, profit, our teams, and recognition
- Training and developing your team to become the best they can be
Who you are
We’re interested in your unique ingredients:
- A strong leader with experience managing and developing successful teams
- A forward-thinker with one eye on where we’re heading and the other on the bigger picture
- An ambitious character who wants to be part of our growth journey
- A brand ambassador dedicated to maintaining high standards
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Store Manager – Ealing Broadway Station employer: Costa Express
Contact Detail:
Costa Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager – Ealing Broadway Station
✨Tip Number 1
Familiarize yourself with Costa Coffee's values and culture. Understanding their commitment to diversity, equity, and inclusion will help you align your leadership style with their expectations.
✨Tip Number 2
Showcase your experience in driving customer service excellence. Prepare examples of how you've successfully improved customer satisfaction and built strong relationships within the community.
✨Tip Number 3
Highlight your ability to train and develop teams. Be ready to discuss specific strategies you've used to empower your team members and enhance their skills.
✨Tip Number 4
Demonstrate your ambition and forward-thinking mindset. Share your vision for how you can contribute to Costa's growth journey and what innovative ideas you have for the store.
We think you need these skills to ace Store Manager – Ealing Broadway Station
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Store Manager position at Costa Coffee. Understand the key responsibilities and the qualities they are looking for in a candidate.
Tailor Your CV: Customize your CV to highlight relevant experience in retail management, team leadership, and customer service. Use specific examples that demonstrate your ability to meet customer needs and drive a positive culture.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for coffee and customer service. Mention how your leadership style aligns with Costa's values and how you can contribute to their growth journey.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles, such as sales growth, team development, or customer satisfaction improvements. This will help you stand out as a strong candidate.
How to prepare for a job interview at Costa Express
✨Show Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you empower others.
✨Understand Customer Service Excellence
Costa Coffee values a strong customer service culture. Be ready to discuss your approach to customer service and how you've driven positive customer experiences in previous roles. Highlight any metrics or feedback that showcase your success.
✨Emphasize Community Engagement
Since the role involves working within the local community, think about ways you've engaged with customers outside of the store. Share any initiatives you've led or participated in that helped attract new customers or strengthen community ties.
✨Align with Company Values
Familiarize yourself with Costa's core values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players. Be prepared to discuss how your personal values align with these and provide examples from your experience.
