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For Companies At a Glance
- Tasks: Lead the store, manage stock, inspire your team, and create a welcoming coffee experience.
- Company: Join Scoffs Group UK, the largest Costa Coffee franchisee, known for growth and community focus.
- Benefits: Enjoy a competitive salary, bonuses, free drinks, discounts, and bespoke training opportunities.
- Why this job: Be part of a passionate team, drive growth, and make a positive impact in coffee communities.
- Qualifications: Passion for coffee, leadership skills, and a commercial mindset are essential.
- Other info: This role is with a franchise partner; benefits may vary from corporate stores.
The predicted salary is between 30000 - 33000 £ per year.
Contract type: Permanent / Full Time contract
Category: Retail Operations – Store Manager
Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. As a Costa Store Manager, you’ll not only enjoy the pride of working for the nation’s favourite coffee shop, but you’ll also receive great training and benefits. So you’re sure to enjoy Costa Coffee as much as our customers do.
A bit about the role
Everything – and we mean everything – is yours. The store, stock, standards, team, labour, customers and coffee, coffee, coffee. It’s all yours to own and grow. So go ahead and make it your own.
What’s involved?
- Creating the perfect space for customers to kick back with our coffee
- Drumming up fresh ideas that meet customers’ ever-changing wants and needs
- Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition
- Inspiring your team to get buzzed about the business
- Training and developing your team to reach their full potential
A bit about you
A passion for coffee and people is just the start of what we’re looking for. What else makes a great Store Manager?
- A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity
- A brand ambassador who ensures attention to brand standards
- An ambitious character who wants to be part of our growth journey
- Ability to thrive under pressure and execute at pace
- Experience of managing, coaching and developing team members – they could be our future leaders
What we can offer
We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
- Salary from £30,000-£33,000 per annum (dependent on the size of the store)
- Paid quarterly bonus scheme
- Whilst on shift free handmade drinks plus 50% discount on food and bottled drinks
- Free uniform to wear on shift
- Costa Discount App – 25% off food & drinks in store when you’re not working, plus 25% off all merchandise
- Bespoke training and development to suit your career aspirations including our award winning Management Apprenticeship programme
- Employee Assistance Programme and access to our dedicated Mental Health First Aiders
- Refer a Friend scheme – potential to earn up to £200 for referring a friend or family member
- Cycle to Work Scheme through which you can make huge savings on bikes and accessories
- Access to a range of discounts via our Dream Beans portal, where you can get instant cashback and make savings at an array of high street retailers, including gym membership and holidays
And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.
A bit about us
Scoffs Group UK are proud to be the largest franchisee of Costa Coffee stores in the UK, operating over 100 units across the South of England. We are a high growth hospitality franchise operator who put our people at the heart of everything we do. This really is a fantastic time to join as we are expanding both the business and the structure to support it.
We have partnered with Costa as they are the No. 1 coffee brand in the UK for the 12th year in a row. Here, you’ll be part of a genuine, warm and engaging team that shares a love for food and drink, and a desire to deliver great experiences to our customers, to our communities and to our people.
At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.
This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
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Channon – Store Manager employer: Costa Express
Contact Detail:
Costa Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Channon – Store Manager
✨Tip Number 1
Show your passion for coffee and customer service during the interview. Share personal stories about how you've created memorable experiences for customers in previous roles, as this aligns perfectly with Costa Coffee's mission.
✨Tip Number 2
Demonstrate your commercial mindset by discussing specific examples of how you've maximized sales opportunities in past positions. This will show that you can think ahead and contribute to the growth of the store.
✨Tip Number 3
Highlight your experience in managing and developing teams. Be prepared to discuss how you've inspired and trained team members to reach their full potential, as this is a key aspect of the Store Manager role.
✨Tip Number 4
Familiarize yourself with Costa Coffee's brand standards and values. Being able to articulate how you would uphold these standards and contribute to a positive team culture will set you apart from other candidates.
We think you need these skills to ace Channon – Store Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Store Manager position at Costa Coffee. Understand the key responsibilities and the qualities they are looking for in a candidate, such as passion for coffee, team management skills, and a commercial mindset.
Tailor Your CV: Customize your CV to highlight relevant experience in retail operations and team management. Emphasize any previous roles where you demonstrated leadership, customer service excellence, and the ability to drive sales.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the brand. Share specific examples of how you've inspired teams or improved store performance in past positions, and express your passion for coffee and customer service.
Showcase Your Leadership Skills: In your application, make sure to highlight your experience in coaching and developing team members. Provide examples of how you've successfully managed a team under pressure and contributed to a positive work environment.
How to prepare for a job interview at Costa Express
✨Show Your Passion for Coffee
Make sure to express your love for coffee and how it drives your enthusiasm for the role. Share any personal experiences or stories that highlight your connection to coffee culture.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully managed and developed a team in the past. Highlight your ability to inspire others and create a positive work environment, as this is crucial for a Store Manager.
✨Think Commercially
Be ready to discuss how you can maximize sales opportunities and manage costs effectively. Show that you understand the bigger picture and can think strategically about the store's performance.
✨Emphasize Teamwork and Collaboration
Costa Coffee values teamwork, so be prepared to talk about how you foster collaboration among team members. Share instances where you've worked with others to achieve common goals and improve customer experiences.
