In our continuous journey of growth and innovation at Carnival UK, we are seeking an Analyst, Performance and Insights to bring fresh insights and expertise to our Digital Technology team. This pivotal role will involve:
- Producing accurate and timely performance reporting across DTO, maintaining dashboards, metrics and data quality standardsutilising tools such as Power BI
- Analysing service and delivery data to identify trends, risks and performance variances, translating findings into clear commentary.
- Validating, cleansing and reconciling data from multiple sources to ensure reporting is accurate, consistent and clearly documented.
- Supporting improvements to dashboards, visualisations and reporting processes, while working with managers to tailor outputs to their needs.
This role is positioned at CUK09 level within our organisation and is available on a [full-time/part-time], [permanent/fixed term] basis. This is an office-based position in Southampton.
- Experience supporting reporting, data analysis or operational processes within a structured environment.
- Strong attention to detail and the ability to work confidently with data to produce accurate, reliable outputs.
- Good communication and stakeholder skills, with the ability to understand reporting needs and explain findings clearly.
- A degree or equivalent experience in Business, Technology, Data or a related discipline, supported by evidence of continuous professional development
About You: The Ideal Candidate You are more than just your CV. You're someone who brings:
- A curious and analytical approach, with the judgement to balance accuracy, pace and the level of investigation required.
- Confidence using AI tools to support analysis, bring information together and explore new ways of generating insight.
- Familiarity with Microsoft Power Platform, with an understanding of how tools such as Power BI, Power Automate and Power Apps can support reporting, analysis and process automation.
- Ownership of your work and development, with an openness to feedback and a willingness to learn from challenges.
- A collaborative and dependable style, building trust with colleagues and contributing positively to the wider team.
- An experimental and improvement-focused mindset, willing to challenge established approaches, test new ideas and find smarter ways to improve reporting, data quality and insight.
Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive. Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people. Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion. It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Why Join Us?
Working with us means more than just a role in technology. It's about being part of a team that values well-being and personal growth. Here's what we offer:
- Employee Discounted Cruising plus Friends and Family offers
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Extensive learning and development opportunities
- Company paid Health Cash Plan and health assessment
- Contributory Defined Contribution Pension scheme, Aida
- HAP Alaska-Yukon
- Carnival Corporation
- Holland America Line
- Carnival Cruise Line
- Carnival UK
- Costa
- Princess
- Seabourn
Performance & Insights Analyst in Southampton employer: Costa Crociere S.p.A.
As a Contact Centre Support Advisor, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and growth. With hybrid working options and a strong emphasis on teamwork, our company offers generous benefits including discounts on cruising, a recognition scheme, and comprehensive health plans, all while ensuring you have the opportunity to create memorable experiences for our guests. Join us in Southampton, where your contributions are valued, and your career can flourish.
