Costa Crociere S.p.A. seeks a customer service professional to handle cruise bookings by email and phone, delivering exceptional service.
You will resolve pre- and post-cruise queries, aiming for first call resolution while using product knowledge to match itineraries to guests’ needs. In this role, you will build strong relationships with guests and travel partners, delivering memorable experiences and promoting our cruise products and features.
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Cruise Reservations Concierge - Hybrid (Southampton) employer: Costa Crociere S.p.A.
As a Contact Centre Support Advisor, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and growth. With hybrid working options and a strong emphasis on teamwork, our company offers generous benefits including discounts on cruising, a recognition scheme, and comprehensive health plans, all while ensuring you have the opportunity to create memorable experiences for our guests. Join us in Southampton, where your contributions are valued, and your career can flourish.
