Carnival UK is seeking a Contact Centre Support Team Leader to drive day-to-day operations, coach a diverse team and deliver exceptional guest service. You will work closely with the CCO Manager to push a digital-first approach while achieving revenue objectives and maintaining high standards.
The role is hybrid with two days in the office, offering a clear path for leadership development within our award-winning cruise brand family.
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Contact Centre Team Leader: Elevate Service & Performance in Southampton employer: Costa Crociere S.p.A.
As a Contact Centre Support Advisor, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and growth. With hybrid working options and a strong emphasis on teamwork, our company offers generous benefits including discounts on cruising, a recognition scheme, and comprehensive health plans, all while ensuring you have the opportunity to create memorable experiences for our guests. Join us in Southampton, where your contributions are valued, and your career can flourish.
