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- Tasks: Lead global benefits, wellbeing, and recognition programs to enhance employee engagement.
- Company: Join Costa Coffee, a global brand reimagining coffee experiences in over 50 countries.
- Benefits: Enjoy perks like share ownership, annual bonuses, private healthcare, and generous discounts.
- Why this job: Be part of a passionate community that values diversity, progression, and making a difference.
- Qualifications: Expertise in Total Rewards, strong project leadership, and experience in retail or hospitality preferred.
- Other info: Hybrid working available in Central London or Loudwater; opportunity for personal and professional growth.
The predicted salary is between 43200 - 72000 £ per year.
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
As a key member of the Global Total Rewards Centre of Excellence (CoE), the Total Reward Manager – Benefits, Wellbeing, and Recognition will lead the development of strategic reward programs globally and the delivery of programs in our main market the UK. This role is instrumental in ensuring our total rewards offerings are competitive, inclusive, and aligned with the diverse needs of our frontline and support centre team members across multiple countries, driving measurable business impact. You will partner closely with the broader People Team and Business Leaders to shape programs that support employee wellbeing, drive engagement, and reflect our values in a fast-paced, customer-centric environment.
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
- Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
- Annual discretionary bonus scheme, based on business results and individual contribution
- A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
- The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
- 50% discount in all Costa-owned stores, and 25% off in other participating stores
- Private medical cover thanks to our Private Healthcare scheme
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What You’ll Do:
- Develop and deliver global benefits, wellbeing, and recognition programs tailored to diverse employee needs.
- Partner with senior leaders and HR teams to align programs with business goals and employee engagement.
- Lead wellbeing initiatives promoting mental, physical, and financial health across regions.
- Design innovative recognition strategies to celebrate contributions and foster a culture of appreciation.
- Use data and governance to track program performance and drive continuous improvement.
What We’re Looking For:
- Deep expertise in Total Rewards across global or multi-country settings, particularly benefits and wellbeing.
- Experience working in a Centre of Excellence or matrixed HR structure with strong project leadership skills.
- Proven ability to manage stakeholders, influence leaders, and drive commercial outcomes.
- Background in retail, hospitality, or food & beverage industries is advantageous.
- Skilled in using data and Microsoft tools to generate insights and support decision-making.
Location: Hybrid, Central London or Loudwater
If you’re ready to shape total rewards programs that empower our people and elevate our business, we want to hear from you!
Total Reward Manager – Benefits, Wellbeing & Recognition employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Total Reward Manager – Benefits, Wellbeing & Recognition
✨Tip Number 1
Familiarise yourself with Costa Coffee's values and culture. Understanding their commitment to diversity, equity, and inclusion will help you align your approach when discussing how you can contribute to their total rewards programs.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company’s expectations and the nuances of working within a Centre of Excellence, which could give you an edge during interviews.
✨Tip Number 3
Stay updated on industry trends related to benefits, wellbeing, and recognition. Being able to discuss recent developments or innovative strategies in these areas will demonstrate your expertise and passion for the role.
✨Tip Number 4
Prepare examples of how you've successfully managed stakeholders and driven commercial outcomes in previous roles. Highlighting your project leadership skills with concrete examples will resonate well with the hiring team.
We think you need these skills to ace Total Reward Manager – Benefits, Wellbeing & Recognition
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Total Reward Manager position. Tailor your application to highlight your relevant experience in benefits, wellbeing, and recognition.
Highlight Relevant Experience: In your CV and cover letter, emphasise your expertise in Total Rewards, particularly in global or multi-country settings. Provide specific examples of how you've successfully developed and delivered similar programs in the past.
Showcase Your Skills: Demonstrate your project leadership skills and ability to manage stakeholders effectively. Mention any experience you have in using data and Microsoft tools to support decision-making and track program performance.
Align with Company Values: Costa Coffee values diversity, equity, and inclusion. Make sure to reflect these values in your application by discussing how you can contribute to a culture of appreciation and employee engagement within the organisation.
How to prepare for a job interview at Costa Coffee
✨Understand the Role
Make sure you have a clear understanding of the Total Reward Manager position. Familiarise yourself with the key responsibilities, especially around benefits, wellbeing, and recognition programs. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Expertise
Highlight your deep expertise in Total Rewards, particularly in global or multi-country settings. Be prepared to discuss specific examples of how you've developed and delivered successful reward programmes in previous roles.
✨Emphasise Stakeholder Management
Costa Coffee values strong project leadership and stakeholder management skills. Prepare to share instances where you've influenced leaders and driven commercial outcomes, showcasing your ability to work collaboratively within a matrixed HR structure.
✨Demonstrate Data Savviness
Since the role involves using data to track program performance, be ready to discuss how you've used data and Microsoft tools in past projects. Highlight any insights you've generated that led to continuous improvement in reward programmes.
