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- Tasks: Lead a passionate team to deliver exceptional coffee experiences and manage store operations.
- Company: Join a family-run business that values hard work and community spirit.
- Benefits: Competitive salary, free drinks, discounts, and tailored training opportunities.
- Why this job: Be part of a growing company and make a real impact in your community.
- Qualifications: Experience in management, hospitality, or retail with a passion for coffee.
- Other info: Engage in fun fundraising events and enjoy a supportive work environment.
The predicted salary is between 29000 - 35000 £ per year.
At Costa Coffee by Sim Trava, we want to inspire the world to love great coffee, just as much as our partner, Costa Coffee. Sim Trava is a family run business on the hunt for hardworking, ambitious, happy, and loyal people to join our team. We want to recruit people that are proud to work for us, because a happy team equals happy customers. We know that our people are the most important part of our business, so we strive to create a working environment.
A bit about the role:
- Working closely with the Store Manager, you’ll help make sure the store is efficient and effective.
- Getting involved in operations, store and company culture, customer relationships, and of course, the coffee.
- Leading the team to deliver an unbeatable coffee experience for every customer.
- Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing.
- Monitoring the store KPI report, Costa Check and Listen and Learn then translating it into daily and weekly actions.
- Managing, growing, coaching, supporting, and delegating to the team – to ensure that all bases are covered and the store is ready to trade at pace.
A passion for coffee and people is just the start of what we’re looking for. What else makes a great Assistant Manager?
- A passion for leading and taking accountability.
- Amazing customer service skills, and the ability to pass these on to your team.
- Management experience and a background in hospitality or retail.
- Ability to engage your team – be inspiring and empowering.
- Reliability to step up to run the store autonomously in the Store Manager's absence.
- Support the store manager in decision making and change management.
- The motivation to progress to Store Manager.
We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
- Starting pay of £29,680 per year working 42.5 hours per week.
- STAR rewards, exchange your points on our online shopping platform.
- More Star points awarded on your birthday, work milestone, promotion or just because you went above and beyond.
- Free handmade drinks plus 50% discount on food and bottled drinks while at work.
- Discounted gym memberships & no commission foreign currency purchases.
- Wellbeing support with Employee Assistance Program.
- Free eye care tests.
- Access to a 24/7 GP portal.
- Commitment to you and your Individual training, a plan tailored to your requirements.
And if this isn’t enough, you’ll also enjoy getting involved in the organising of some fundraising in our quarterly events, raising money for local charities close to the store and chosen by the team. These projects help us cement our place as a local community hub.
Assistant Manager in Sunderland employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Sunderland
✨Tip Number 1
Get to know the company culture before your interview. Check out Sim Trava's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their coffee-loving family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering an unbeatable coffee experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your leadership skills! Think about times when you've motivated a team or taken charge in a tough situation. Highlighting your management experience will make you stand out as a candidate who can step up when needed.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Sim Trava team and becoming part of their mission to inspire coffee lovers everywhere.
We think you need these skills to ace Assistant Manager in Sunderland
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Share any experiences you have with coffee or customer service that highlight your enthusiasm. We want to see that you're not just looking for a job, but that you're excited about being part of the Costa Coffee family.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your management experience and how it aligns with leading a team at Costa. We appreciate when candidates take the time to connect their background to what we’re looking for!
Be Authentic: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your qualifications. Share stories or examples that showcase your character and how you can contribute to our happy team culture.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Costa Coffee
✨Know Your Coffee
Before the interview, brush up on your coffee knowledge! Understand the different types of coffee, brewing methods, and what makes Costa Coffee special. This will show your passion for the product and help you connect with the team.
✨Showcase Your Leadership Skills
Be ready to discuss your management experience and how you've successfully led a team in the past. Prepare examples that highlight your ability to inspire and empower others, as this is crucial for the Assistant Manager role.
✨Understand the Company Culture
Research Sim Trava and its values. Be prepared to talk about how you align with their mission to create a happy team and customer experience. Mention any previous experiences where you contributed to a positive work environment.
✨Prepare for Situational Questions
Think about potential scenarios you might face as an Assistant Manager, such as handling customer complaints or managing stock levels. Practise your responses to demonstrate your problem-solving skills and ability to think on your feet.
