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For Companies At a Glance
- Tasks: Lead a team, drive customer service, and manage store operations.
- Company: Join Costa Coffee, a global brand known for its quality and community spirit.
- Benefits: Enjoy 50% off food and drinks, a matched pension, and bonus opportunities.
- Why this job: Be part of a vibrant culture that values diversity and personal growth.
- Qualifications: Strong leadership skills and experience in team management required.
- Other info: Opportunity to shape your success and contribute to community engagement.
The predicted salary is between 28000 - 42000 £ per year.
At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.
So, why Costa? We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- Quarterly and annual incentive scheme, with the opportunity to earn up to £11,500 as a bonus (store dependent)
We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success – which means you’ll be:
- Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
- Creating the perfect setting that customers want to come back to again and again
- Taking ownership with brilliant management of sales, profit, our teams, and recognition
- Training and developing your team to become the best they can be
Who you are
We’re interested in your unique ingredients:
- A strong leader with experience managing and developing successful teams
- A forward-thinker with one eye on where we’re heading and the other on the bigger picture
- An ambitious character who wants to be part of our growth journey
- A brand ambassador dedicated to maintaining high standards
- Somebody who thrives under pressure
For any reasonable adjustments and general queries, please get in touch with.
Store Manager - Hanley Drive Thru employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Hanley Drive Thru
✨Tip Number 1
Familiarise yourself with Costa Coffee's values and culture. Understanding their commitment to diversity, equity, and inclusion will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and developed teams in the past. Highlight specific instances where your leadership made a positive impact on customer service or team performance.
✨Tip Number 3
Research the local community around Hanley Drive Thru. Being knowledgeable about the area can help you discuss how you would engage with potential customers and create a welcoming environment that encourages repeat visits.
✨Tip Number 4
Prepare to discuss your vision for driving sales and profit in the store. Think about innovative strategies you could implement to enhance customer experience and boost revenue, as this will show your ambition and forward-thinking mindset.
We think you need these skills to ace Store Manager - Hanley Drive Thru
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Costa Coffee is looking for in a Store Manager. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your leadership experience and team management skills. Use specific examples that demonstrate your ability to drive customer service and sales, as mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Mention how your values align with Costa's culture and how you can contribute to their growth journey.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Costa Coffee
✨Show Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others.
✨Understand Customer Service Excellence
Costa Coffee prides itself on customer service. Be ready to discuss your approach to creating a strong customer service culture and how you've previously driven positive customer experiences in your roles.
✨Know the Brand Inside Out
Familiarise yourself with Costa Coffee's values, mission, and recent initiatives. Showing that you understand the brand and its goals will demonstrate your commitment and enthusiasm for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to thrive under pressure. Think about challenges you've faced in previous roles and how you overcame them, particularly in a fast-paced environment.
