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For Companies At a Glance
- Tasks: Lead a team, drive customer service, and manage store operations.
- Company: Join Costa Coffee, a global brand known for its quality and community spirit.
- Benefits: Enjoy 50% off food and drinks, a matched pension, and bonus opportunities.
- Why this job: Be part of a vibrant culture that values diversity and personal growth.
- Qualifications: Strong leadership experience and a passion for team development required.
- Other info: Opportunity to shape your success in a dynamic retail environment.
The predicted salary is between 28000 - 42000 £ per year.
At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.
We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)
We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do:
- Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
- Creating the perfect setting that customers want to come back to again and again
- Taking ownership with brilliant management of sales, profit, our teams, and recognition
- Training and developing your team to become the best they can be
Who you are:
- A strong leader with experience managing and developing successful teams
- A forward-thinker with one eye on where we’re heading and the other on the bigger picture
- An ambitious character who wants to be part of our growth journey
- A brand ambassador dedicated to maintaining high standards
- Somebody who thrives under pressure
Store Manager - Glasgow West End Retail Park employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Glasgow West End Retail Park
✨Tip Number 1
Familiarise yourself with Costa Coffee's values and culture. Understanding their commitment to diversity, equity, and inclusion will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples of how you've successfully managed and developed teams in the past. Highlighting your leadership skills and ability to drive a strong customer service culture will be crucial in showcasing your suitability for the Store Manager role.
✨Tip Number 3
Research the local community around the West End Retail Park. Being able to discuss how you would engage with the community and attract new customers will show your proactive approach and understanding of the market.
✨Tip Number 4
Demonstrate your ambition and forward-thinking mindset by discussing your ideas for driving sales and profit in the store. Showing that you have a vision for the future will resonate well with the hiring team at Costa.
We think you need these skills to ace Store Manager - Glasgow West End Retail Park
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Store Manager position. Tailor your application to highlight how your experience aligns with these aspects.
Craft a Compelling CV: Ensure your CV showcases your leadership skills and experience in managing teams. Use specific examples of how you've driven customer service and sales in previous roles to demonstrate your suitability for the position.
Write a Strong Cover Letter: In your cover letter, express your passion for the coffee industry and your commitment to creating a positive customer experience. Mention your understanding of Costa Coffee's values and how you embody them in your work.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Costa Coffee
✨Show Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, motivation, and achieving results.
✨Understand Costa's Values
Familiarise yourself with Costa Coffee's culture and values, such as 'Disciplined to Deliver' and 'Win with Warmth'. Be ready to discuss how you embody these values and how they align with your management style.
✨Customer Service Focus
Highlight your commitment to customer service. Think of specific instances where you've improved customer satisfaction or created a welcoming environment, as this is crucial for driving positive NPS.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to thrive under pressure. Practice responses to common challenges faced by store managers, such as handling difficult customers or managing team conflicts.
