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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring top-notch customer service and store success.
- Company: Join Costa Coffee, a global brand known for its passion and innovation in coffee.
- Benefits: Enjoy 50% off food and drinks, a smart pension, and potential bonuses up to £10,000.
- Why this job: Be part of a diverse culture that values your individuality and growth.
- Qualifications: Seeking strong leaders with experience in team management and a passion for progress.
- Other info: This is a permanent role with exciting opportunities for personal and professional development.
The predicted salary is between 27500 - 40000 £ per year.
At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day. And as a Store Manager, you can too.
So, why Costa? We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)
We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success - which means you’ll be:
- Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
- Creating the perfect setting that customers want to come back to again and again
- Taking ownership with brilliant management of sales, profit, our teams, and recognition
- Training and developing your team to become the best they can be
Who you are
We’re interested in your unique ingredients:
- A strong leader with experience managing and developing successful teams
- A forward-thinker with one eye on where we’re heading and the other on the bigger picture
- An ambitious character who wants to be part of our growth journey
- A brand ambassador dedicated to maintaining high standards
Store Manager - Gateshead Team Valley employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Gateshead Team Valley
✨Tip Number 1
Familiarise yourself with Costa Coffee's values and culture. Understanding their commitment to diversity, equity, and inclusion will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Showcase your experience in driving customer service excellence. Prepare specific examples of how you've improved customer satisfaction in previous roles, as this is crucial for the Store Manager position.
✨Tip Number 3
Network with current or former employees of Costa Coffee. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Research the local community around Gateshead Team Valley. Being knowledgeable about the area and its customers will demonstrate your commitment to building relationships and driving footfall to the store.
We think you need these skills to ace Store Manager - Gateshead Team Valley
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Store Manager at Costa Coffee. Highlight your relevant experience in customer service and team management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, customer service expertise, and any previous experience in retail management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Mention specific examples of how you've successfully managed teams or improved customer satisfaction in past roles.
Showcase Your Values: Costa Coffee values diversity, equity, and inclusion. In your application, demonstrate how your personal values align with these principles and how you can contribute to a positive workplace culture.
How to prepare for a job interview at Costa Coffee
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, motivation, and conflict resolution.
✨Understand Costa's Values
Familiarise yourself with Costa Coffee's core values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players. Be ready to discuss how you embody these values in your work.
✨Customer Service Focus
Highlight your commitment to customer service. Think of specific instances where you've improved customer satisfaction or driven positive feedback, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Practice responses to situations like handling difficult customers or managing team performance issues.
