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For Companies At a Glance
- Tasks: Lead a team, drive customer satisfaction, and create an inviting store atmosphere.
- Company: Join a dynamic company focused on growth and community engagement.
- Benefits: Enjoy opportunities for personal development and recognition in a supportive environment.
- Why this job: Be a key player in shaping customer experiences and leading a passionate team.
- Qualifications: Experience in team management and a passion for customer service are essential.
- Other info: Ideal for ambitious individuals ready to make an impact in a fast-paced setting.
The predicted salary is between 28800 - 42000 £ per year.
Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success – which means you’ll be:
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Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
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Creating the perfect setting that customers want to come back to again and again
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Taking ownership with brilliant management of sales, profit, our teams, and recognition
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Training and developing your team to become the best they can be
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A strong leader with experience managing and developing successful teams
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A forward-thinker with one eye on where we’re heading and the other on the bigger picture
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An ambitious character who wants to be part of our growth journey
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A brand ambassador dedicated to maintaining high standards
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Somebody who thrives under pressure
Store Manager - CSM5 employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - CSM5
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've successfully managed and developed teams in the past. Highlight any initiatives you've implemented that improved team performance or customer satisfaction.
✨Tip Number 2
Demonstrate your understanding of customer service culture by discussing strategies you've used to enhance customer experiences. Mention any metrics or feedback you've received that reflect your success in this area.
✨Tip Number 3
Emphasize your ability to thrive under pressure by providing examples of challenging situations you've faced in previous roles and how you overcame them. This will show us that you're ready for the fast-paced environment of a Store Manager.
✨Tip Number 4
Express your ambition and vision for growth by outlining your ideas on how you can contribute to our company's success. Share any innovative approaches you've taken in the past that align with our goals as a brand ambassador.
We think you need these skills to ace Store Manager - CSM5
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Store Manager position. Understand the key responsibilities and qualities they are looking for, such as customer service excellence, team management, and community engagement.
Tailor Your CV: Customize your CV to highlight relevant experience in retail management, customer service, and team development. Use specific examples that demonstrate your ability to meet customer needs and drive a positive culture.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your leadership skills. Mention how you can contribute to the company's growth and how your vision aligns with their goals.
Highlight Achievements: In both your CV and cover letter, emphasize your achievements in previous roles. Use metrics where possible, such as improved customer satisfaction scores or successful team training initiatives, to illustrate your impact.
How to prepare for a job interview at Costa Coffee
✨Show Your Customer-Centric Mindset
Emphasize your experience in driving customer service excellence. Be ready to share specific examples of how you've met customer needs and improved NPS in previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed and developed teams. Highlight any training programs you've implemented and the positive outcomes that resulted.
✨Exhibit Your Vision for Growth
Articulate your understanding of the retail landscape and where you see opportunities for growth. Show that you're a forward-thinker by discussing innovative ideas you have for attracting new customers.
✨Prepare for Pressure Scenarios
Be ready to talk about how you handle high-pressure situations. Share examples of challenges you've faced in past roles and how you successfully navigated them while maintaining high standards.
