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For Companies At a Glance
- Tasks: Lead a team, drive customer service, and manage store operations.
- Company: Costa Coffee is a global coffee brand with exciting growth plans.
- Benefits: Enjoy 50% off food and drinks, a matched pension, and share scheme perks.
- Why this job: Join a diverse culture where your leadership can shine and make an impact.
- Qualifications: Strong leadership experience and a passion for team development are essential.
- Other info: This is a full-time role in a vibrant hospitality environment.
The predicted salary is between 30000 - 42000 £ per year.
At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day. As a Store Manager, you can too.
So, why Costa? We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- Quarterly and annual incentive schemes, with the opportunity to earn up to £11,500 (store dependent)
We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success - which means you’ll be:
- Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
- Creating the perfect setting that customers want to come back to again and again
- Taking ownership with brilliant management of sales, profit, our teams, and recognition
- Training and developing your team to become the best they can be
Who you are
We’re interested in your unique ingredients:
- A strong leader with experience managing and developing successful teams
- A forward-thinker with one eye on where we’re heading and the other on the bigger picture
- An ambitious character who wants to be part of our growth journey
- A brand ambassador dedicated to maintaining high standards
- Somebody who thrives under pressure
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com
Store Manager employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
costa.recruitment@costacoffee.com
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Costa Coffee's values and culture. Understanding their commitment to diversity, equity, and inclusion will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and developed teams in the past. Highlighting specific achievements can set you apart from other candidates.
✨Tip Number 3
Research the local community around the Billingham store. Being able to discuss how you would engage with the community and attract new customers will demonstrate your proactive approach.
✨Tip Number 4
Prepare to discuss your strategies for maintaining high customer service standards. Think about how you can drive positive NPS and create a welcoming environment that encourages repeat visits.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and ability to manage successful teams, as these are key qualities Costa Coffee is looking for in a Store Manager.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you can contribute to creating a positive atmosphere in the store. Mention specific examples of how you've driven customer satisfaction in previous roles.
Showcase Your Ambition: Costa Coffee values ambitious individuals. In your application, share your career goals and how they align with the company's growth journey. This will demonstrate your commitment to being part of their success.
Highlight Community Engagement: Mention any experience you have in engaging with local communities or building customer relationships. This aligns with the role's focus on welcoming new customers and driving a strong customer service culture.
How to prepare for a job interview at Costa Coffee
✨Show Your Leadership Skills
As a Store Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed and developed teams in the past, highlighting your approach to motivating staff and driving performance.
✨Understand Costa's Values
Familiarise yourself with Costa Coffee's core values such as 'Disciplined to Deliver' and 'Win with Warmth'. Be ready to discuss how these values resonate with you and how you would embody them in your role as a Store Manager.
✨Customer Service Focus
Prepare to discuss your strategies for creating a strong customer service culture. Think about specific instances where you've improved customer satisfaction or driven positive feedback, as this aligns with the role's emphasis on customer needs.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Practice responses to potential challenges you might face in the store, such as handling difficult customers or managing team conflicts.
