Sr. Director, Business Operations in St Albans

Job Description Senior Operations Efficiency Manager The Senior Operational Efficiency Manager is responsible for defining and delivering the Central Operations efficiency strategy across UK&I, ensuring optimal labour deployment, continuous improvement, and performance insight while protecting the customer experience. At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered. Whetherthat’sworking on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; We may be a global brand, but wehaven’tforgotten our roots. That’swhere the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growingcommunities andhelp your local community too. We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. And as Senior Operations Efficiency Manager,there’snever been a better time to make a difference, Wedidn’tbecome a global coffee brand by sitting back. When you work here, you join a community that values passion,progressionand integrity, with somepretty brilliantperksto sweeten the deal: ~ Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP) ~ A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10% ~ The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure ~50% discount in all Costa-owned stores, and 25% off in other participating stores ~ Private medical cover thanks to our Private Healthcare scheme ~ Wefirmly supportdiversity,equityand inclusion, and continue to work with our teams to shape the future of our culture and values: Being aSenior Operations Efficiency Manager is about so much more than bringing our coffee to the world. Define and own the UK&I operational efficiency strategy aligned to business goals and growth plans Lead a multi-functional team spanning Labour Systems, Continuous Improvement, and Performance Insight to deliver sustainable operational efficiencies and annualised savings of c.£Own operational performance reporting, insight and analytics strategy Working on large scale Productivity projects Own the end-to-end labour model, systems and deployment approach across all store formats Lead and develop a team of 3 direct reports, building capability, engagement and subject matter expertise across the team Strong expertise in multi-site retail operations, workforce planning, productivity optimisation, performance metrics, financial drivers, and continuous improvement Ability to translate complex data into clear actions while driving performance and developing high-performing teams Experienced senior leader with a proven track record of delivering large-scale efficiency and cost-saving programmes, leading multifunctional teams, and driving performance across complex organisations Ideally experience using Dayforce or similar workforce management systems, with exposure to large-scale transformation and efficiency programmes Experience in data visualisation, change leadership, and systems and process design to drive transformation and operational efficiency Experience in retail or hospitality, workforce planning systems, and influencing senior executive stakeholders Hybrid – St Albans Head Office (3 days per week)