At a Glance
- Tasks: Support HR operations and deliver excellent service to colleagues in a fast-paced environment.
- Company: Join Costa Coffee, a global brand on a mission to reimagine coffee experiences.
- Benefits: Enjoy hybrid work, competitive salary, share ownership, and generous discounts.
- Other info: Be part of a community that values passion, progression, and integrity.
- Why this job: Make a real impact while growing your career in a supportive team.
- Qualifications: Experience in HR administration, strong organisation skills, and proficiency in Microsoft 365.
The predicted salary is between 32625 - 39875 £ per year.
At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose. As a proud part of the Coca-Cola system, and working hand in hand with our pioneering partners we’re in over 50 countries and counting. Whether it's served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment. Our teams truly make a difference.
As a People Operations Administrator, you’ll support a fast-paced People Shared Services function, delivering excellent customer service to our colleagues while maintaining high-quality HR data and compliance. With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day to day.
What you’ll do
- Managing international assignees, from relocation support to immigration and visa case handling
- Acting as a second-line (Tier-2) support for People queries, resolving or escalating with ownership
- Ensuring timely, accurate People administration – including contracts, letters, and audits
- Collaborating with our third-party managed service team to maintain excellent service
- Supporting continuous improvement projects and system/data accuracy initiatives
Who you are
- An expert with experience in People Operations or HR administration in a busy environment
- A detail-focused decision-maker with strong organisation and prioritisation skills
- A natural communicator who thrives on supporting others and solving problems
- A team player who enjoys working collaboratively but can also take initiative
- Proficient in Microsoft 365, and ideally experienced with tools like Ceridian/Dayforce or SharePoint
So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity, with some pretty brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections:
- Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
- A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
- The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
- 50% discount in all Costa-owned stores, and 25% off in other participating stores
- Private medical cover thanks to our Private Healthcare scheme
We believe in living life with heart – and that starts with our people. By showing up as our authentic selves, we create a culture that embraces the unique blend of experiences, perspectives, and backgrounds each person brings, reflecting the richness of our global brand. Grounded in our core values, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players, we strive to make a meaningful impact in everything we do. From empowering communities through the Costa Foundation to supporting local initiatives, we’re committed to changing lives in coffee-growing regions and right here at home.
People Operations Administrator - 6m FTC (hybrid, St Albans) employer: Costa Coffee
At Costa Coffee, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and prioritises employee growth. As a People Operations Administrator in St Albans, you'll enjoy a hybrid working environment that promotes flexibility while being part of a passionate team dedicated to innovation and purpose. With benefits like a share investment plan, generous pension contributions, and private medical cover, alongside opportunities for personal development, we ensure that every team member can thrive and contribute to our mission of creating meaningful coffee moments.
