At a Glance
- Tasks: Lead a team to create an amazing customer experience and drive store growth.
- Company: Join Costa Coffee, a global brand with exciting plans and a vibrant culture.
- Benefits: Enjoy 50% off food and drinks, a matched pension, and bonus opportunities.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Be a key player in shaping customer experiences and leading a passionate team.
- Qualifications: Strong leadership skills and experience in managing successful teams.
The predicted salary is between 35000 - 35000 £ per year.
At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day. As a Store Manager, you can too.
We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)
We're passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you'll do
Being a Store Manager means so much more than running a store. It's your chance to own something and really define your success - which means you'll be:
- Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
- Creating the perfect setting that customers want to come back to again and again
- Taking ownership with brilliant management of sales, profit, our teams, and recognition
- Training and developing your team to become the best they can be
Who you are
We're interested in your unique ingredients:
- A strong leader with experience managing and developing successful teams
- A forward-thinker with one eye on where we're heading and the other on the bigger picture
- An ambitious character who wants to be part of our growth journey
- A brand ambassador dedicated to maintaining high standards
- Somebody who thrives under pressure
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com
Store Manager: Customer Experience & Growth Leader in Sittingbourne employer: Costa Coffee
At Costa Coffee, we pride ourselves on being a vibrant and inclusive workplace where your leadership can truly shine. As a Store Manager in Sittingbourne, you'll enjoy fantastic benefits like a generous pension scheme, substantial discounts, and the opportunity to earn bonuses, all while fostering a culture of growth and community engagement. Join us to not only drive customer satisfaction but also to develop your team and advance your career in a supportive environment that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager: Customer Experience & Growth Leader in Sittingbourne
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Costa Coffee on LinkedIn. Ask them about their experiences and any tips they might have for landing the Store Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. Think about specific examples from your past that showcase your leadership skills and ability to drive a strong customer service culture. We want to hear your stories!
✨Tip Number 3
Show your passion for coffee and community! When you get the chance, share why you love Costa Coffee and how you plan to engage with the local community. This will demonstrate that you're not just looking for a job, but that you genuinely care about the brand and its values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Costa family. Let’s make that dream job happen together!
We think you need these skills to ace Store Manager: Customer Experience & Growth Leader in Sittingbourne
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service and coffee shine through. We want to see how excited you are about creating that Costa buzz and making every day great!
Tailor Your Experience:Make sure to highlight your leadership experience and any successes you've had in managing teams. We love seeing how you've developed others and driven positive results, so be specific about your achievements!
Be Authentic:We value diversity and authenticity, so don’t be afraid to show your true self in your application. Share your unique ingredients and what makes you a great fit for our culture and values.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Costa Coffee
✨Know Your Coffee and Customer Experience
Before the interview, brush up on Costa Coffee's values and customer service philosophy. Understand what makes their customer experience unique and be ready to share how you can enhance that in your role as Store Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed teams in the past. Highlight specific instances where your leadership made a difference, especially in driving customer satisfaction and team performance.
✨Demonstrate Your Community Engagement
Think about ways you've engaged with local communities in previous roles. Be ready to discuss how you would identify and welcome new customers in Sittingbourne, showing your commitment to building relationships beyond the store.
✨Emphasise Your Ambition and Vision
Costa is looking for forward-thinkers, so articulate your vision for the store and how you plan to contribute to its growth. Share your ideas on how to create a welcoming environment that keeps customers coming back for more.
