Analyst Operational Performance in Saint Albans

At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.

The Operational Performance Analyst delivers high-quality reporting and insight to support retail decision-making across Costa. The role provides timely, accurate performance analysis and identifies opportunities to improve operational efficiency. It supports the delivery of operational excellence initiatives and improved performance across the business.

What you’ll do:

• Produce and maintain accurate, timely operational performance reporting, using tools such as Power BI.
• Analyse key metrics and trends to identify risks, opportunities and areas to improve operational performance.
• Analyse performance data to identify root causes and provide clear, actionable recommendations.
• Deliver insight and ad-hoc analysis to support operational and strategic decision-making.
• Support operational excellence projects through data, analysis and benefits tracking.
• Evaluate new initiatives and monitor outcomes, adoption and performance against agreed success measures.
• Maintain accurate, reliable operational data, resolving discrepancies and ensuring reporting meets agreed data quality and governance standards.
• Build strong stakeholder relationships, translating performance insight into clear recommendations and practical support for operational leaders.

Who you are:

• Strong understanding of business performance reporting, data analysis, KPIs and performance measurement.
• Advanced Microsoft Excel skills with knowledge of Power BI or equivalent reporting tools.
• Understanding of retail, hospitality or operational environments.
• Strong analytical, problem-solving and organisational skills, with excellent attention to detail and the ability to communicate insights clearly.
• Highly proficient in Excel and Power BI, with strong stakeholder management, communication and influencing skills.
• Strong experience in KPI reporting, performance analysis and translating complex data into actionable business insight.
• Confident working with large datasets, multiple stakeholders and tight deadlines in a fast-paced environment.
• Knowledge of Costa operations, labour and productivity metrics, continuous improvement methodologies, and basic SQL, Python or data modelling concepts.
• Experience in retail or multi-site operations, using analytical tools to support operational excellence and measure performance improvements.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity—with some brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP).
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%.
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure.
• 50% discount in all Costa-owned stores, and 25% off in other participating stores.
• Private medical cover thanks to our Private Healthcare scheme.

We believe in living life with heart – and that starts with our people. By showing up as our authentic selves, we create a culture where everyone belongs. We celebrate diversity in all its forms and are committed to building an equitable and inclusive environment—one that embraces the unique blend of experiences, identities, and perspectives each person brings. This rich diversity strengthens our teams and reflects the spirit of our global brand.

Grounded in our core values—Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players—we strive to make a meaningful impact in everything we do. From empowering communities through the Costa Foundation to supporting local initiatives, we’re committed to changing lives in coffee-growing regions and right here at home.