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For Companies At a Glance
- Tasks: Diagnose and repair coffee equipment while delivering top-notch customer service.
- Company: Join Costa Coffee, a global brand with a community-focused mission.
- Benefits: Enjoy a competitive salary, annual bonus, and 50% discount on food and drinks.
- Why this job: Be part of a team that crafts amazing coffee experiences and supports local communities.
- Qualifications: Experience in electrical or mechanical engineering and a passion for problem-solving.
- Other info: Comprehensive training programme to help you grow and succeed in your role.
The predicted salary is between 35100 - 49140 £ per year.
Field Service Engineer – Peterborough Area – From £35,100 per annum - Permanent
Person/Address: Peterborough, England, United Kingdom PE6, PE7, PE15, PE16, PE19, PE26 or PE27, PE28 or PE29 Postcodes Only
Working pattern: 37.5 hours a week, 1 / 4 weekends
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too. We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes.
So, why Costa? We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Up to 10% Annual Bonus
- High spec Ford Transit van for business and personal use (personal use optional)
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. It’s your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve - which means you’ll be:
- Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
- Communicating issues, problems and solutions through escalation points
- Serving up smiles with first‑class customer service for our partners
Who you are
- An agile worker with experience using service equipment in an electrical or mechanical engineering role
- An efficiency expert ready to keep our equipment operating effectively
- A people person who can stay calm under pressure
Our training
We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers. Our City & Guilds Assured training programme has been developed to help you reach your full potential.
At Express we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today. We have a world‑class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand.
Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hands‑on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in‑depth training in our Loudwater Academy - encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge.
You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day! Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement.
We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com
Field Service Engineer in Peterborough employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to field service engineering. Think about how you can showcase your problem-solving skills and customer service experience – that’s what they’re really after!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. At StudySmarter, we believe in finding a workplace where you can thrive, so check out our website for roles that excite you!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer in Peterborough
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Mention any experiences or skills that relate to the coffee industry or customer service. We want to see how you can contribute to our mission of crafting amazing coffee experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Field Service Engineer role. Highlight relevant experience in electrical or mechanical engineering, and don’t forget to showcase your problem-solving skills. We’re looking for someone who can keep our equipment running smoothly!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and how they’ve shaped you as a person and a professional. We want to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we offer at Costa!
How to prepare for a job interview at Costa Coffee
✨Know Your Equipment
Before the interview, brush up on your knowledge of the equipment you'll be working with. Familiarise yourself with common faults and solutions related to coffee machines and service equipment. This will show your technical expertise and readiness to tackle challenges head-on.
✨Showcase Your Customer Service Skills
As a Field Service Engineer, you'll need to deliver first-class customer service. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. Highlighting your people skills will demonstrate that you're not just technically savvy but also a great communicator.
✨Emphasise Your Problem-Solving Abilities
Be ready to discuss specific instances where you've diagnosed and repaired equipment. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and how you approach problem-solving in a practical way.
✨Align with Costa's Values
Familiarise yourself with Costa's core values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players. Think about how your personal values align with these and be prepared to share examples that reflect your commitment to these principles during the interview.
