Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and enhance our People Systems to streamline HR processes and improve data management.
- Company: Join Costa Coffee, a global brand reimagining coffee experiences with a community focus.
- Benefits: Enjoy competitive perks like a share investment plan, pension matching, and generous discounts.
- Other info: Flexible working environment with exciting career development opportunities.
- Why this job: Make a real impact in a dynamic role that supports teams and drives innovation.
- Qualifications: Experience with HRIS systems, strong analytical skills, and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Join our People Shared Services team as the technical lead for our People Systems, helping Costa teams work smarter through reliable data, streamlined processes and continuously improving HR technology.
Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
- Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
- A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
- The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
- 50% discount in all Costa-owned stores, and 25% off in other participating stores
- Private medical cover thanks to our Private Healthcare scheme
We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do:
- Keep our People Systems running smoothly across Recruitment, Learning, HRM, and Payroll, providing second-line support and maintaining system availability.
- Own change controls, configuration, integrations, user accounts and role-based permissions, making sure solutions are compliant, secure and fit for purpose.
- Support upgrades, releases and service packs through UAT, regression testing and configuration updates so our teams are ready for system changes.
- Partner with People, IT, Finance, Audit, Data Protection and suppliers to resolve technology and data issues, including SOX and GDPR controls.
- Spot opportunities to improve processes, deliver small-to-medium projects, train users and help the business get the best from our People Systems.
Who you are:
- A People Systems or HRIS specialist with hands-on experience supporting and configuring ERP/HR platforms; Dayforce experience is a big plus.
- A detail-focused problem solver with strong analytical, troubleshooting and planning skills, comfortable working at pace with confidential people data.
- A clear communicator and trusted teammate who can translate technical requirements, support different user groups and build strong relationships.
Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.
We’re excited to be moving into a new home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.
People Solutions Analyst employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Solutions Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Costa Coffee on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching Costa's values and recent projects. We want to show that we’re not just a good fit for the role, but also for the company culture. Let’s make it clear we’re passionate about coffee and community!
✨Tip Number 3
Practice common interview questions, especially those related to problem-solving and teamwork. We should be ready to share examples from our past experiences that highlight our skills as a People Solutions Analyst.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit for Costa.
We think you need these skills to ace People Solutions Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the People Solutions Analyst role. Highlight your hands-on experience with ERP/HR platforms, especially if you’ve worked with Dayforce. We want to see how your unique ingredients fit into our coffee crafting!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re passionate about joining Costa Coffee. Share your enthusiasm for improving HR technology and how you can help our teams work smarter. Let your personality shine through – we love a good story!
Showcase Your Problem-Solving Skills: As a detail-focused problem solver, it’s important to demonstrate your analytical and troubleshooting abilities in your application. Give examples of how you've tackled challenges in previous roles, especially those involving confidential data or system improvements.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Costa Coffee
✨Know Your People Systems
Make sure you brush up on your knowledge of HRIS and ERP platforms, especially Dayforce if you have experience with it. Be ready to discuss how you've supported and configured these systems in the past, as this will show your technical expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about specific challenges you've faced with people data or system configurations and how you resolved them. This will demonstrate your analytical and troubleshooting abilities.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to show that you can translate technical requirements for different user groups. Consider role-playing with a friend to refine your communication skills before the interview.
✨Emphasise Teamwork and Collaboration
Costa values trusted team players, so be ready to share experiences where you've successfully partnered with other departments like IT, Finance, or Audit. Highlight how you’ve built strong relationships and contributed to team success in your previous roles.