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- Tasks: Support HR operations, manage international assignees, and ensure accurate administration.
- Company: Join Costa Coffee, a global brand on a mission to reimagine coffee experiences.
- Benefits: Enjoy hybrid work, share ownership, pension matching, discounts, and private medical cover.
- Why this job: Be part of a passionate team making a real impact in communities and coffee culture.
- Qualifications: Experience in HR administration, strong organisation skills, and proficiency in Microsoft 365 required.
- Other info: Embrace a culture of authenticity and growth with exciting development programmes.
The predicted salary is between 28800 - 43200 £ per year.
People Operations Administrator – 12m FTC
At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.
As a proud part of the Coca-Cola system, and working hand in hand with our pioneering partners we’re in over 50 countries and counting. Whether it’s served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.
Our teams truly make a difference. Whether it’s pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success.
As a People Operations Administrator, you’ll support a fast-paced People Shared Services function, delivering excellent customer service to our colleagues while maintaining high-quality HR data and compliance.
With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day-to-day.
What you’ll do
Being a People Operations Administrator is about so much more than keeping systems running. It’s your chance to stir up real success – which means you’ll be:
- Managing international assignees, from relocation support to immigration and visa case handling
- Acting as a second-line (Tier-2) support for People queries, resolving or escalating with ownership
- Ensuring timely, accurate People administration – including contracts, letters, and audits
- Collaborating with our third-party managed service team to maintain excellent service
- Supporting continuous improvement projects and system/data accuracy initiatives
Who you are
It’s your unique ingredients we’re interested in:
- An expert with experience in People Operations or HR administration in a busy environment
- A detail-focused decision-maker with strong organisation and prioritisation skills
- A natural communicator who thrives on supporting others and solving problems
- A team player who enjoys working collaboratively but can also take initiative
- Proficient in Microsoft 365, and ideally experienced with tools like Ceridian/Dayforce or SharePoint
So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity—with some pretty brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections:
- Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
- A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
- The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
- 50% discount in all Costa-owned stores, and 25% off in other participating stores
- Private medical cover thanks to our Private Healthcare scheme
- And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks
We believe in living life with heart – and that starts with our people.
By showing up as our authentic selves, we create a culture that embraces the unique blend of experiences, perspectives, and backgrounds each person brings—reflecting the richness of our global brand.
Grounded in our core values—Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players—we strive to make a meaningful impact in everything we do. From empowering communities through the Costa Foundation to supporting local initiatives, we’re committed to changing lives in coffee-growing regions and right here at home.
Reimagining coffee experiences to make a difference
We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.
“ We are on such an exciting journey. We have a bold ambition. We are shooting for the stars.”
People Operations Administrator – 12m FTC
You’ll be redirected to an external site or prompted to apply via email. Costa Coffee assumes no responsibility for the information presented on external websites. Click Proceed to continue.
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People Operations Administrator – 12m FTC employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Administrator – 12m FTC
✨Tip Number 1
Familiarise yourself with Costa Coffee's mission and values. Understanding their commitment to innovation and community will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your experience in People Operations or HR administration by preparing specific examples of how you've successfully managed similar tasks in a busy environment. This will demonstrate your capability to handle the fast-paced nature of the role.
✨Tip Number 3
Brush up on your knowledge of Microsoft 365 and any relevant HR tools like Ceridian/Dayforce or SharePoint. Being able to discuss your proficiency with these tools can set you apart as a candidate who is ready to hit the ground running.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you’ve supported others in previous roles. Costa values natural communicators, so be ready to share examples that highlight your ability to collaborate and take initiative.
We think you need these skills to ace People Operations Administrator – 12m FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in People Operations or HR administration. Use keywords from the job description, such as 'customer service', 'data accuracy', and 'collaboration' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills align with the responsibilities listed, such as managing international assignees or resolving HR queries.
Highlight Relevant Skills: Emphasise your organisational skills, attention to detail, and proficiency in Microsoft 365. If you have experience with tools like Ceridian/Dayforce or SharePoint, make sure to mention it as it’s relevant to the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a People Operations role.
How to prepare for a job interview at Costa Coffee
✨Show Your People Operations Expertise
Make sure to highlight your experience in People Operations or HR administration. Be prepared to discuss specific examples of how you've managed HR tasks in a busy environment, as this will demonstrate your capability to handle the role effectively.
✨Demonstrate Attention to Detail
As a People Operations Administrator, attention to detail is crucial. During the interview, provide examples of how you've ensured accuracy in HR data and compliance. This will show that you understand the importance of precision in this role.
✨Communicate Your Problem-Solving Skills
Since the role involves acting as a second-line support for People queries, be ready to share instances where you've successfully resolved issues or escalated them appropriately. This will showcase your natural communication skills and ability to support others.
✨Emphasise Team Collaboration
Costa Coffee values teamwork, so be sure to discuss your experiences working collaboratively with others. Share examples of how you've contributed to team projects or initiatives, as this will align with their core values of being trusted team players.
