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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join the vibrant Costa Coffee team with a focus on innovation and customer service.
- Benefits: Enjoy 50% off food and drinks, a smart pension, and potential bonuses up to £10,000.
- Why this job: Be a key player in a fast-paced environment and make a real impact on store success.
- Qualifications: Strong leadership skills and experience in building high-performing teams.
- Other info: Great opportunities for personal growth and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an energetic and visionary Store Manager to join our Costa Coffee team, responsible for delivering an exceptional customer experience, driving sales and profit, and building a high‑performing team in a dynamic retail environment.
Benefits
- Access to the Coca‑Cola share scheme with matched contributions
- 50% discount on all food and drinks in Costa‑owned stores
- A smart pension with a match of up to 10%
- Quarterly and annual incentive scheme with the potential to earn up to £10,000 as a bonus (depending on store performance)
What you’ll do
- Meet all customer needs and foster a strong customer‑service culture, positively influencing NPS.
- Create an inviting store environment that encourages repeat visits.
- Own the full management of sales, profit, team performance, and recognition.
- Train and develop the team to reach their full potential.
Who you are
- A strong leader with experience building and developing successful teams.
- A forward‑thinker who balances long‑term vision with daily operational needs.
- An ambitious professional eager to contribute to our growth journey.
- A brand ambassador who upholds high standards of service and product quality.
- Someone who thrives under pressure and adapts quickly to change.
Contact: For reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management – Retail & Hospitality
Store Manager in Orpington employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Orpington
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and hospitality sectors. Let them know you're on the lookout for a Store Manager role at Costa Coffee. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you’d create an inviting store environment or foster a strong customer-service culture. We want you to shine, so rehearse your answers and be ready to showcase your leadership skills!
✨Tip Number 3
Show off your passion for coffee and customer service! When you get the chance to chat with hiring managers, let your enthusiasm for the brand and its values come through. We love seeing candidates who genuinely care about delivering an exceptional customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Costa Coffee team. So, get your application in and let’s make some coffee magic happen together!
We think you need these skills to ace Store Manager in Orpington
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our Costa Coffee team and delivering an exceptional customer experience.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Store Manager role. We’re looking for strong leadership skills and a knack for building high-performing teams, so showcase those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this position. Be sure to mention specific examples of how you've driven sales and fostered a strong customer-service culture in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our dynamic team!
How to prepare for a job interview at Costa Coffee
✨Know Your Customer Service Basics
As a Store Manager, you'll need to demonstrate your understanding of exceptional customer service. Prepare examples of how you've fostered a strong customer-service culture in previous roles. Think about specific situations where you positively influenced customer satisfaction and how that impacted sales.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in building and developing successful teams. Share stories that highlight your leadership style, how you motivate your team, and any training initiatives you've implemented. This will show that you're not just a manager but a true leader who can inspire others.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators like sales, profit margins, and team performance metrics. Be prepared to discuss how you've managed these aspects in the past and how you plan to drive them in this role. Showing that you can balance operational needs with long-term vision is crucial.
✨Embrace Change and Pressure
Costa Coffee operates in a dynamic environment, so it's important to convey your adaptability. Prepare examples of how you've thrived under pressure and adapted to change in previous roles. This will reassure the interviewers that you can handle the fast-paced nature of the job.
