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- Tasks: Lead global Employee Relations and enhance the employee experience at Costa Coffee.
- Company: Join Costa Coffee, a global brand on a mission to reimagine coffee experiences.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, and discounts at Costa stores.
- Why this job: Make a real impact by shaping global ER strategy and supporting team growth.
- Qualifications: Experienced HR/ER professional with strong knowledge of employment law and strategic thinking.
- Other info: Be part of a diverse community that values passion, progression, and integrity.
The predicted salary is between 36000 - 60000 £ per year.
At Costa Coffee, we are on a mission to reimagine coffee experiences across the globe. As a Global Employee Relations Manager, you will lead Costa's global Employee Relations and People Helpdesk function, ensuring managers and team members receive expert, timely advice and support. This role combines strategic leadership with hands-on delivery, managing complex ER cases, overseeing our helpdesk operations, and driving continuous improvement to enhance the employee experience.
You will partner with senior leaders and People teams across markets, provide guidance on sensitive issues, and lead initiatives that strengthen compliance and reduce risk. Alongside case management, you will shape our global ER strategy, build capability within your team, and champion a culture of fairness and respect.
What you will do:
- Manage the global ER and Helpdesk team, responding to calls and cases to confirm policy and process, ensuring clarity and compliance without providing advisory services.
- Design and implement global people policies, frameworks, and governance standards.
- Manage complex ER cases, including settlements, restructures, and tribunal preparation.
- Drive compliance with employment legislation and company standards across multiple markets.
- Partner with senior leaders and People teams to improve ER outcomes and support strategic projects.
Who you are:
- An experienced HR/ER professional with strong knowledge of employment law and policy development.
- A strategic thinker who can balance commercial needs with legal compliance.
- A communicator with the confidence to coach senior leaders and influence stakeholders.
- A leader passionate about building high-performing teams and driving continuous improvement.
We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections. We believe in living life with heart – and that starts with our people. By showing up as our authentic selves, we create a culture where everyone belongs. We celebrate diversity in all its forms and are committed to building an equitable and inclusive environment, one that embraces the unique blend of experiences, identities, and perspectives each person brings.
Manager - Global Employee Relations employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager - Global Employee Relations
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Costa Coffee on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Costa's values and recent initiatives. Show us how your experience aligns with their mission to create meaningful coffee moments. Tailor your answers to reflect their culture!
✨Tip Number 3
Practice your responses to common interview questions, especially around employee relations and compliance. We want to see your strategic thinking and how you handle complex situations, so be ready to share examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Costa family.
We think you need these skills to ace Manager - Global Employee Relations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Global Employee Relations Manager role. Highlight your HR/ER expertise, especially in employment law and policy development, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about creating high-quality people experiences and how you can influence global standards at Costa. Be genuine and let your personality come through!
Showcase Your Leadership Skills: As a leader, we want to see how you’ve built high-performing teams and driven continuous improvement in your previous roles. Share specific examples that demonstrate your strategic thinking and ability to coach senior leaders.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Costa Coffee
✨Know Your Employment Law
As a Global Employee Relations Manager, you'll need to demonstrate a solid understanding of employment law. Brush up on the latest legislation and be ready to discuss how it impacts employee relations. This will show your expertise and readiness to handle complex ER cases.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your ability to balance commercial needs with legal compliance. Think about past experiences where you’ve successfully implemented policies or frameworks. This will help you illustrate your strategic mindset during the interview.
✨Communicate with Confidence
You’ll be coaching senior leaders, so practice articulating your thoughts clearly and confidently. Use role-play scenarios to simulate discussions about sensitive issues. This will help you feel more comfortable and prepared to influence stakeholders.
✨Emphasise Team Leadership Skills
Costa Coffee values high-performing teams, so be ready to discuss your leadership style. Share specific examples of how you've built and motivated teams in the past. Highlight any continuous improvement initiatives you've led to enhance team performance.