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- Tasks: Lead global CRM campaigns to boost customer loyalty and drive revenue growth.
- Company: Join Costa Coffee, a brand committed to exceptional customer engagement.
- Benefits: Enjoy flexible working, share investment plans, and competitive pension contributions.
- Other info: Be part of a dynamic team with exciting growth opportunities as we open a new office.
- Why this job: Make a real impact on customer relationships while shaping the future of Costa Coffee.
- Qualifications: Proven experience in CRM strategies and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Costa Coffee is looking for a lead CRM strategist to drive growth through exceptional customer engagement. This role involves developing and executing global CRM campaigns that foster loyalty and increase revenue.
Successful candidates will demonstrate extensive experience in CRM strategies, excellent analytical skills, and the ability to lead teams effectively.
The position offers a flexible working model, allowing for a mix of home and office work, especially as the new St Albans office opens in January 2027. Additionally, employees enjoy various benefits including a share investment plan and competitive pension contributions.
Global CRM & Loyalty Leader — Insight‑Driven Growth (Hybrid) in London employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global CRM & Loyalty Leader — Insight‑Driven Growth (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to people in the CRM and loyalty space, especially those at Costa Coffee. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your analytical skills! Prepare some case studies or examples of past CRM campaigns you've led. Be ready to discuss how you drove growth and engagement.
✨Tip Number 3
Practice your leadership pitch. Since this role involves leading teams, think about how you can demonstrate your leadership style and how it aligns with Costa's values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Global CRM & Loyalty Leader — Insight‑Driven Growth (Hybrid) in London
Some tips for your application 🫡
Show Your CRM Expertise: Make sure to highlight your extensive experience in CRM strategies. We want to see how you've driven growth and engagement in previous roles, so don’t hold back on those success stories!
Be Analytical: Since this role requires excellent analytical skills, include examples of how you've used data to inform your CRM campaigns. We love numbers, so share any metrics that showcase your impact!
Leadership Matters: This position involves leading teams, so be sure to mention your leadership experience. We’re looking for candidates who can inspire and guide others, so share how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Costa Coffee
✨Know Your CRM Inside Out
Before the interview, make sure you brush up on your knowledge of CRM strategies. Be ready to discuss specific campaigns you've led and how they drove customer engagement and loyalty. This will show that you’re not just familiar with the concepts but have practical experience to back it up.
✨Showcase Your Analytical Skills
Costa Coffee is looking for someone with excellent analytical skills. Prepare examples of how you've used data to inform your CRM strategies. Whether it's through A/B testing or customer segmentation, be ready to explain how your insights led to successful outcomes.
✨Demonstrate Leadership Experience
As a leader, you’ll need to inspire and guide your team. Think of instances where you've successfully led a project or team, and be prepared to share these stories. Highlight your approach to team dynamics and how you foster collaboration to achieve common goals.
✨Embrace the Hybrid Work Model
With the role being hybrid, it’s important to express your adaptability to different working environments. Share your experiences of working remotely and in-office, and how you maintain productivity and communication in both settings. This will show that you’re ready for the flexible working model Costa Coffee offers.