At a Glance
- Tasks: Diagnose and repair coffee equipment while delivering top-notch customer service.
- Company: Join Costa Coffee, a global brand with a community-focused mission.
- Benefits: Enjoy competitive salary, bonuses, discounts, and a matched pension scheme.
- Other info: Comprehensive training programme to help you grow and succeed in your role.
- Why this job: Be part of a team that crafts amazing coffee experiences and supports local communities.
- Qualifications: Experience in electrical or mechanical engineering and a passion for problem-solving.
The predicted salary is between 36450 - 36450 £ per year.
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
So, why Costa?
- We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- An annual discretionary bonus scheme, based on business results and individual contribution.
- High spec van for business and personal use (optional)
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do:
- Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
- Communicating issues, problems and solutions through escalation points
- Serving up smiles with first-class customer service for our partners
Who you are:
- An agile worker with experience using service equipment in an electrical or mechanical engineering role
- An efficiency expert ready to keep our equipment operating effectively
- A people person who can stay calm under pressure
Our training:
We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers.
Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Costa Coffee we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today.
We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand.
Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hands on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy - encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day!
Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement.
We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.
Working pattern: 37.5 hours a week, 1 / 4 weekends.
For any reasonable adjustments and general queries, please get in touch with Costa.Recruitment@costacoffee.com
Field Service Engineer - Leeds Area employer: Costa Coffee
At Costa Coffee, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity, equity, and inclusion. As a Field Service Engineer in the Leeds area, you'll benefit from competitive pay, a high-spec van for personal use, and access to our City & Guilds Assured training programme, ensuring your professional growth while making a positive impact in local communities. Join us to enjoy generous perks, including a 50% discount on food and drinks, a smart pension plan, and the opportunity to be part of a global brand with a strong commitment to employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Leeds Area
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Costa. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Prepare for the interview by researching Costa's values and culture. Show us how your skills align with our mission to deliver amazing coffee experiences. Be ready to share examples of how you've solved problems in previous roles!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and skills. The more you practice, the more confident you'll feel when it’s time to shine in front of us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Costa family!
We think you need these skills to ace Field Service Engineer - Leeds Area
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Mention any experiences or skills that relate to the coffee industry or customer service. We want to see how you can contribute to our mission of crafting amazing coffee experiences.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Field Service Engineer role. Highlight your technical skills and experience in electrical or mechanical engineering. We’re looking for those unique ingredients that make you a perfect fit for our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Costa Coffee
✨Know Your Equipment
Before the interview, brush up on your knowledge of the equipment you'll be working with. Familiarise yourself with common faults and solutions, as well as the technical aspects of the machines. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Showcase Your People Skills
As a Field Service Engineer, customer service is key. Prepare examples of how you've successfully communicated with clients or resolved issues in the past. Highlighting your ability to stay calm under pressure will demonstrate that you can handle the demands of the role while keeping customers happy.
✨Emphasise Continuous Learning
Costa Coffee values growth and development, so be sure to express your eagerness to learn. Talk about any relevant training or certifications you've completed, and mention your enthusiasm for their City & Guilds Assured training programme. This shows that you're committed to improving your skills and contributing to the team.
✨Align with Company Values
Familiarise yourself with Costa's core values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players. During the interview, weave these values into your responses to demonstrate that you not only understand the company culture but also embody it in your work ethic.
