At a Glance
- Tasks: Diagnose and repair equipment to keep coffee flowing and customers smiling.
- Company: Join Costa Coffee, part of the Coca-Cola System, reimagining coffee experiences worldwide.
- Benefits: Enjoy a competitive salary, bonus, share scheme, and 50% discount on food and drinks.
- Other info: Receive top-notch training and support to help you grow your skills and career.
- Why this job: Be part of a dynamic team, making a real impact in the coffee industry.
- Qualifications: Experience in electrical or mechanical engineering and a passion for customer service.
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
Benefits:
- Access to the Coca-Cola share scheme including matched contributions
- Bonus up to 10%
- High spec Ford van for business and personal use (optional)
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
What you’ll do:
- Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
- Communicating issues, problems and solutions through escalation points
- Serving up smiles with first-class customer service for our partners
Who you are:
- An agile worker with experience using service equipment in an electrical or mechanical engineering role
- An efficiency expert ready to keep our equipment operating effectively
- A people person who can stay calm under pressure
Our training:
We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers. Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Costa Coffee we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today. We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand. Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hands on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy - encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day! Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement. We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.
Working pattern: 37.5 hours a week, 1 / 4 weekends
Field Service Engineer in Leeds employer: Costa Coffee
At Costa Coffee, we pride ourselves on being an exceptional employer, offering our Field Service Engineers in the Leeds area a supportive work culture that prioritises personal and professional growth. With access to a comprehensive training programme, generous benefits including a high-spec van for personal use, and a commitment to employee well-being through initiatives like the Costa Financial Support Fund, we ensure our team members feel valued and empowered to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Leeds
✨Tip Number 1
Get to know the company! Before your interview, dive into Costa Coffee's values and mission. This will help you connect your skills as a Field Service Engineer to what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be diagnosing faults and keeping equipment running smoothly, think of examples from your past experiences where you've tackled similar challenges. Be ready to share these during your chat!
✨Tip Number 3
Show off your people skills! As a Field Service Engineer, you'll need to communicate effectively with customers and partners. Prepare to discuss how you've provided excellent customer service in previous roles, even under pressure.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to track your progress. Plus, who doesn't love a smooth application process?
We think you need these skills to ace Field Service Engineer in Leeds
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee shine through! Mention any experiences you've had with coffee machines or customer service that highlight your enthusiasm for the industry.
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical skills and any relevant experience in electrical or mechanical engineering. We want to see how you can keep our equipment running smoothly!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to diagnosing issues!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Costa Coffee
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical engineering knowledge. Be ready to discuss specific equipment you've worked with and how you've diagnosed and repaired faults in the past. This will show that you're not just a people person, but also an efficiency expert!
✨Showcase Your Customer Service Skills
Since this role involves serving up smiles, think of examples where you've provided excellent customer service. Prepare to share stories that highlight your ability to stay calm under pressure and effectively communicate solutions to problems.
✨Familiarise Yourself with Costa Coffee
Do a bit of homework on Costa Coffee and its products. Understanding their brand and values will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company, which is always a plus!
✨Ask Thoughtful Questions
Prepare some insightful questions about the training programme and the role itself. This not only demonstrates your enthusiasm but also helps you gauge if the position is the right fit for you. Remember, interviews are a two-way street!
