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- Tasks: Lead D365 technical management and collaborate with teams to enhance business operations.
- Company: Join Costa Coffee, a global brand reimagining coffee experiences.
- Benefits: Enjoy competitive pay, share ownership, discounts, and private healthcare.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Experience in D365 management and strong collaboration skills.
- Other info: Hybrid work model with a focus on diversity and inclusion.
The predicted salary is between 48000 - 72000 £ per year.
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Our teams make a difference, whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
As a D365 Technical Manager, you will work closely with technology teams, business stakeholders, Microsoft, and our outsourced managed service partner to ensure that the system aligns with business requirements and supports the company’s growth objectives.
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity, with some pretty brilliant perks to sweeten the deal:
- Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
- A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
- The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
- 50% discount in all Costa-owned stores, and 25% off in other participating stores
- Private medical cover thanks to our Private Healthcare scheme
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity, and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players.
What you’ll do:
- Collaborate with technology teams, business stakeholders, and the outsourced managed service provider to ensure the D365 system meets current and future business requirements
- Manage and oversee the activities of the outsourced managed service for D365 for F&O (Finance & Operations), SCM (Supply Chain Management) and/or CE (Customer Engagement), setting the standards, principles, ways of working, and guardrails for 3rd party support, maintenance, and development activities
- Provide support, guidance, and expertise to the managed service provider and directly provide 2nd and 3rd line support on an exceptional basis
- Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services
- Collaborate with Product Owner, Delivery Managers, and 3rd party developers on the development of new features and their rollout to production
Who you are:
- Overseeing Support & Maintenance for Dynamics 365
- Management of D365 platform and customized code releases
- Integration monitoring and D365 platform health monitoring and remediations
- System administration task responsibilities for D365
- Responsibility for D365 configuration changes into Production and overseeing development work as part of an Agile development model
Location – Basildon – Hybrid
Lead D365 Technical Manager employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead D365 Technical Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Costa Coffee on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into D365 specifics. Brush up on your technical knowledge and be ready to discuss how you can align the system with business goals. Show them you’re not just a techie, but a strategic thinker too!
✨Tip Number 3
Don’t forget to showcase your soft skills! Costa values teamwork and collaboration, so be sure to highlight your experience working with diverse teams and how you’ve contributed to a positive work culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Costa community. Let’s get you brewing success together!
We think you need these skills to ace Lead D365 Technical Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead D365 Technical Manager role. Highlight your experience with Dynamics 365 and any relevant technical skills that align with what Costa Coffee is looking for. We want to see how you can stir up success in this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about coffee and technology. Share specific examples of how you've collaborated with teams and managed projects, just like you'll be doing at Costa. Let your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you've tackled challenges head-on. Whether it's managing incidents or overseeing support for D365, we want to know how you’ve made a difference in past roles. This will show us you have the courage to challenge and the discipline to deliver.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our amazing perks there. Don’t miss out on the chance to join our community!
How to prepare for a job interview at Costa Coffee
✨Know Your D365 Inside Out
Make sure you’re well-versed in Dynamics 365, especially the Finance & Operations, Supply Chain Management, and Customer Engagement modules. Brush up on your technical knowledge and be ready to discuss how you've managed D365 platforms in the past.
✨Showcase Your Collaboration Skills
Since the role involves working closely with various teams and stakeholders, prepare examples that highlight your experience in collaboration. Think about times when you’ve successfully worked with technology teams or third-party providers to achieve a common goal.
✨Prepare for Problem-Solving Scenarios
Expect questions around incident management and problem resolution. Be ready to share specific instances where you’ve handled major incidents or escalated issues, detailing your approach and the outcomes.
✨Align with Costa's Values
Familiarise yourself with Costa’s culture and values like 'Disciplined to Deliver' and 'Courage to Challenge'. During the interview, weave these values into your responses to demonstrate that you’re not just a fit for the role, but also for the company ethos.
