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For Companies At a Glance
- Tasks: Diagnose and repair coffee equipment while delivering top-notch customer service.
- Company: Join Costa Coffee, a global brand with a community-focused mission.
- Benefits: Enjoy competitive salary, bonus, 50% food discount, and a high-spec van.
- Why this job: Be part of a team that reimagines coffee experiences and supports local communities.
- Qualifications: Experience in electrical or mechanical engineering and a passion for problem-solving.
- Other info: Comprehensive training programme to help you grow and succeed in your role.
The predicted salary is between 29100 - 41900 £ per year.
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered. We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too. We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes.
We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- Bonus up to 10%
- High spec Ford van for business and personal use (optional)
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. It’s your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve – which means you’ll be:
- Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
- Communicating issues, problems and solutions through escalation points
- Serving up smiles with first‑class customer service for our partners
Who you are
It’s your unique ingredients we’re interested in:
- An agile worker with experience using service equipment in an electrical or mechanical engineering role
- An efficiency expert ready to keep our equipment operating effectively
- A people person who can stay calm under pressure
Our training
We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers. Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Costa Coffee we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today. We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand.
Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hands on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy – encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day! Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement. We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.
Working pattern: 37.5 hours a week, 1 / 4 weekends
For any reasonable adjustments and general queries, please get in touch with Costa.Recruitment@costacoffee.com
Reimagining coffee experiences to make a difference. We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.
Field Service Engineer - East Cheshire in Knutsford employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - East Cheshire in Knutsford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Costa Coffee and its values. Show us how your skills align with our mission to reimagine coffee experiences. Be ready to share examples of how you've solved problems in previous roles.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on articulating your experience with service equipment and your customer service skills – we want to see that passion!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Costa family.
We think you need these skills to ace Field Service Engineer - East Cheshire in Knutsford
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Mention any experiences or moments that highlight your connection to the coffee culture. We want to see how you can bring that passion to our team.
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant skills and experiences, especially in electrical or mechanical engineering. We’re looking for those unique ingredients that make you a perfect fit!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining the Costa family. We can’t wait to hear from you!
How to prepare for a job interview at Costa Coffee
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to electrical and mechanical engineering. Familiarise yourself with common faults and solutions for coffee equipment, as well as the specific machines Costa uses. This will show that you're not just interested in the role but also prepared to tackle the challenges head-on.
✨Showcase Your People Skills
As a Field Service Engineer, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve resolved issues calmly and effectively, as this will highlight your ability to stay composed under pressure.
✨Align with Their Values
Costa Coffee values diversity, equity, and inclusion, so make sure you understand their culture and values. Be ready to discuss how your personal values align with theirs, especially around teamwork and continuous improvement. This will demonstrate that you’re a good fit for their team.
✨Ask Smart Questions
Prepare thoughtful questions to ask during the interview. Inquire about the training programmes, the support you'll receive from experienced engineers, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
