At a Glance
- Tasks: Lead a vibrant team, drive customer satisfaction, and create an inviting store atmosphere.
- Company: Join Costa Coffee, a global brand with exciting growth plans.
- Benefits: Up to £38,000 salary, 50% food and drink discount, and a matched pension scheme.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Shape your career while making a real impact in the community.
- Qualifications: Strong leadership skills and experience in team management.
The predicted salary is between 38000 - 38000 € per year.
At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day. As a Store Manager, you can too.
So, why Costa? We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)
We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do:
- Meet all customer needs and drive a strong customer service culture to drive positive NPS, as well as work in the local community to identify and welcome new customers
- Create the perfect setting that customers want to come back to again and again
- Take ownership with brilliant management of sales, profit, our teams, and recognition
- Train and develop your team to become the best they can be
Who you are:
- A strong leader with experience managing and developing successful teams
- A forward-thinker with one eye on where we’re heading and the other on the bigger picture
- An ambitious character who wants to be part of our growth journey
- A brand ambassador dedicated to maintaining high standards
- Somebody who thrives under pressure
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com.
Store Manager - NEXT Hemel Hempstead employer: Costa Coffee
At Costa Coffee, we pride ourselves on being a fantastic employer, offering a vibrant work culture that champions diversity and inclusion. As a Store Manager in Hemel Hempstead, you'll enjoy competitive benefits such as a generous pension scheme, substantial discounts, and the potential for significant bonuses, all while leading a passionate team dedicated to delivering exceptional customer experiences. Join us to grow your career in a supportive environment where your leadership can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - NEXT Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have worked at Costa or similar brands. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching Costa's values and culture. Show us how you embody their principles like 'Disciplined to Deliver' and 'Win with Warmth'. Tailor your examples to highlight your leadership and customer service skills.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in managing teams and driving customer satisfaction, as these are key for the Store Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Costa team right from the start.
We think you need these skills to ace Store Manager - NEXT Hemel Hempstead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love coffee and customer service. Share your experiences that highlight your passion for creating a great atmosphere.
Tailor Your CV:Make sure your CV is tailored to the Store Manager position. Highlight your leadership skills and any experience in managing teams. We’re looking for someone who can drive a strong customer service culture, so don’t forget to mention relevant achievements!
Be Authentic:We value authenticity, so be yourself in your application. Share your unique ingredients and what makes you a great fit for our team. We want to know about your ambitions and how you can contribute to our growth journey.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Costa Coffee
✨Know Your Coffee and Culture
Before the interview, dive into Costa Coffee's values and culture. Familiarise yourself with their commitment to diversity, equity, and inclusion. Being able to discuss how you align with their core values will show that you're not just looking for a job, but that you genuinely want to be part of their team.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you've successfully managed and developed teams. Highlight specific situations where your leadership made a difference, especially in driving customer service or achieving sales targets.
✨Understand the Customer Experience
Costa Coffee prides itself on creating a welcoming environment. Think about how you can enhance the customer experience in your store. Be ready to share ideas on how to drive positive NPS and engage with the local community to attract new customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Practice responses to potential challenges you might face as a Store Manager, such as handling difficult customers or managing team conflicts. This will help you feel more confident during the interview.
