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- Tasks: Lead technology applications and services for a top coffee brand's digital operations.
- Company: Join a leading coffee brand with a passion for innovation and quality.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make an impact in a dynamic environment while managing exciting digital projects.
- Qualifications: Strong service management experience and ITIL knowledge required.
- Other info: Be part of a collaborative team in Greater London.
The predicted salary is between 48000 - 72000 £ per year.
A leading coffee brand is seeking a Senior Service Delivery Manager to manage technology applications and services across Costa Digital and Loyalty operations. The role involves overseeing third-party IT suppliers, ensuring compliance with processes, and providing leadership within a complex operational environment.
Candidates with strong service management experience and ITIL knowledge are encouraged to apply. This position is hybrid based in Greater London.
Global Senior Digital Service Delivery Lead employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Senior Digital Service Delivery Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in digital service delivery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their digital operations and loyalty programmes. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your ITIL knowledge! Be ready to discuss how you've applied service management principles in past roles. Use specific examples to demonstrate your expertise and how it aligns with the company's needs.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Global Senior Digital Service Delivery Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your service management experience and ITIL knowledge. We want to see how your skills align with the role of Senior Service Delivery Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for managing technology applications and services. We love seeing your personality come through, so keep it engaging and relevant.
Showcase Leadership Skills: Since this role involves providing leadership in a complex operational environment, make sure to highlight any past experiences where you’ve successfully led teams or projects. We’re looking for those standout moments that demonstrate your capability!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Costa Coffee
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in service management. This will show that you understand the framework and can leverage it effectively in the new position.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in complex operational environments. Highlight your ability to manage third-party suppliers and ensure compliance with processes. This will demonstrate your capability to take charge and drive results in a similar role.
✨Understand the Brand's Digital Landscape
Research the coffee brand’s digital initiatives and loyalty programmes. Familiarise yourself with their technology applications and services. This knowledge will help you tailor your responses and show genuine interest in how you can contribute to their digital strategy.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's digital transformation goals and how they measure success in service delivery. This not only shows your enthusiasm for the role but also gives you valuable insights into their expectations and culture.
