Global Proposition & Design Standardisation Manager

At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose. Our teams truly make a difference. Whether it’s pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success.

We’re introducing a new role of Global Proposition & Design Standardisation Manager where you will have the chance to shape how our brand comes to life across the world. Sitting at the intersection of design, operations, and commercial strategy, this role will define and embed the standards, frameworks, and toolkits that ensure every new format and proposition is both inspiring and executable at scale. Working cross-functionally with internal teams and external partners, you’ll translate creative vision into practical, buildable solutions that deliver consistency, efficiency, and exceptional customer experiences across all global markets. We value curiosity, inclusivity, and a problem-solving mindset. If you thrive in a fast-paced, global environment and are excited to make a meaningful impact, we encourage you to apply.

What you’ll do

• Develop global design standards: Own the creation and governance of Costa’s global design standards, playbooks, and store toolkits, ensuring clear, consistent, and scalable guidance across all markets.
• Translating design into delivery: Turn creative concepts into practical, buildable solutions by partnering with design, property, and construction teams, reviewing technical outputs, and signing off prototypes that support quality delivery.
• Balancing global consistency with local relevance: Collaborate with regional teams and partners to adapt standards for local regulations, cultural nuances and market needs, while maintaining strong brand guardrails.
• Driving design governance: Establish design review processes, approval frameworks, and compliance checks to support efficient, high-quality delivery.
• Supporting cost efficiency and value engineering: Collaborate with procurement, construction, and delivery teams to optimise materials, specifications and costs, ensuring durability, commercially viable designs aligned to brand standards.
• Sign Off Specifications and Standards: Work with procurement and regional teams to sign off prototypes and specifications in alignment with local regulations and market needs.

Who you are

• Deep technical and commercial expertise: Strong knowledge of F&B, hospitality, or retail store design, including technical drawings, construction details, material specifications, and cost structures, with a solid understanding of CAPEX, FF&E, and value engineering principles.
• Strategic thinker with Strong delivery focus: Able to translate design vision and propositions into clear, practical standards and toolkits that are commercially viable and operationally effective.
• A Global mindset and stakeholder influence: Proven ability to work across multiple markets, influencing and aligning diverse cross-functional teams and external partners.
• Strong governance and problem-solving skills: Experienced in establishing design governance, navigating through global/regional guidelines and compliance, and balancing brand, cost, operations, and customer experience.
• Proven track record in design standards and rollout: Demonstrated success in creating and managing global design standards or playbooks, ideally within multi-site equity or franchise environments, with exposure to end-to-end delivery and cost optimisation.
• A Specification and material specialist: Strong knowledge of build materials and their performance across regions, with exceptional attention to detail when reviewing prototypes, samples, and specifications based on global standards.

So, why Costa?

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP).
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%.
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure.
• 50% discount in all Costa-owned stores, and 25% off in other participating stores.
• Private medical cover thanks to our Private Healthcare scheme.

Location – Where you’ll work: Hybrid, 3 days per week based at Loudwater Innovation Centre.

We believe in living life with heart – and that starts with our people. By showing up as our authentic selves, we create a culture where everyone belongs. We celebrate diversity in all its forms and are committed to building an equitable and inclusive environment—one that embraces the unique blend of experiences, identities, and perspectives each person brings. This rich diversity strengthens our teams and reflects the spirit of our global brand.

Grounded in our core values – Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players – we strive to make a meaningful impact in everything we do. From empowering communities through the Costa Foundation to supporting local initiatives, we’re committed to changing lives in coffee-growing regions and right here at home.

Reimagining coffee experiences to make a difference. We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.