At a Glance
- Tasks: Lead global people services, payroll, and employee relations for Costa Coffee.
- Company: Join the iconic Costa Coffee brand in the UK.
- Benefits: Competitive salary, career development, and a vibrant work culture.
- Other info: Opportunity to work with senior leaders and influence company strategy.
- Why this job: Shape a best-in-class people experience and drive impactful change.
- Qualifications: Experience in people operations and strong leadership skills.
The predicted salary is between 63000 - 77000 £ per year.
Costa Coffee in the United Kingdom seeks a Director of Global People Services to lead Payroll, People Systems, People Operations and Employee Relations.
You will drive the long-term strategy, oversee a cross-market function and enable scalable, consumer-grade service across our growth agenda.
You will harness data and technology to improve decision-making, embed continuous improvement, and partner with senior leaders to shape a best-in-class people experience.
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Global Head of People Services & Experience employer: Costa Coffee
At Costa Coffee, we pride ourselves on being an excellent employer, offering a vibrant work culture where team leaders can thrive. With competitive pay, flexible shifts, and a commitment to employee growth through training and support, we ensure that our Barista Maestros not only lead with confidence but also enjoy a fulfilling career. Join us in crafting great coffee while making a positive impact in our communities through the Costa Foundation.
StudySmarter Expert Advice🤫
We think this is how you could land Global Head of People Services & Experience
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Costa Coffee!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Costa Coffee.
We think you need these skills to ace Global Head of People Services & Experience
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Costa Coffee. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Costa Coffee and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Costa Coffee. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Costa Coffee's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Costa Coffee
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Costa Coffee.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Costa Coffee will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Costa Coffee and how you would contribute to adapting HR strategies.
