Global Consumer Data Analyst

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

18 months ago we relaunched Costa Club and since then we’ve seen continuous growth in both acquisition and engagement. We’re on an exciting journey to accelerate our growth even further and we’re looking for a Global Consumer Data Analyst who is passionate about customer and loyalty analytics and knows what it takes to support our industry leading loyalty team.

The successful candidate will have experience supporting Loyalty and Marketing teams, using BI and loyalty data to give core insights and reporting into consumers behaviour. This includes monitoring our daily loyalty KPIs, supporting on weekly and monthly reporting, and importantly highlighting key insights/trends to our loyalty team.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Global Consumer Data Analyst, there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here:

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Global Consumer Data Analyst is about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be:

• Support the Global Digital Team to report on weekly and monthly metrics against plans.
• Own the development of PowerBI reporting to create self-serve analytics and reporting for wider team.
• Positively impact the bottom line by providing data analytics, developing actionable insights and delivering exceptional business value.
• Use member metrics to holistically measure and understand changes in loyalty performance.
• Own regular loyalty and consumer reporting and take responsibility for communicating insights to the CRM team and wider Global Digital function.
• Deliver regular reporting and make recommendations for improving performance and identifying opportunities for innovation.
• Enable easy access to insights, allowing the CRM and wider Digital team to translate them into commercial actions.
• Support stakeholders across the wider team by answering analytics requests and drawing actionable insights.

Who you are

It’s your unique ingredients we’re interested in:

• Proven experience working in a marketing/ consumer/ loyalty analytics role
• Have conducted analysis regarding consumer behaviour, identifying key metrics and insights within consumer loyalty data
• Experience in associated programming languages (Databricks/SQL) and comfortable building and maintaining PowerBI
• Intermediate technical proficiency of Power BI for BI/Reporting purposes to uncover key loyalty/consumer insights.
• Strong quantitative, analytical, and problem-solving skills
• Excellent communicator, with a desire to provide and deliver meaningful insight to support strategic business decisions.
• Comfortable crafting Executive level outputs and highlighting key trends in our trading and consumer loyalty data.
• Meticulous attention to detail

Location: Hybrid contract. Must have the ability to work from our Central London location a minimum of 2 days per week.

For any reasonable adjustments and general queries, please get in touch with .

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