At a Glance
- Tasks: Lead a dynamic team and create an amazing customer experience at Costa Coffee.
- Company: Join the global coffee brand with exciting growth plans and a vibrant culture.
- Benefits: Enjoy a competitive salary, generous discounts, and a matched pension scheme.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Be a key player in shaping a thriving store and community engagement.
- Qualifications: Proven leadership skills and a passion for developing successful teams.
The predicted salary is between 37500 - 37500 € per year.
At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day. As a Store Manager, you can too.
So, why Costa? We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)
We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do:
- Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
- Creating the perfect setting that customers want to come back to again and again
- Taking ownership with brilliant management of sales, profit, our teams, and recognition
- Training and developing your team to become the best they can be
Who you are:
- A strong leader with experience managing and developing successful teams
- A forward-thinker with one eye on where we’re heading and the other on the bigger picture
- An ambitious character who wants to be part of our growth journey
- A brand ambassador dedicated to maintaining high standards
- Somebody who thrives under pressure
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com.
Store Manager - NEXT Fort Kinnaird Edinburgh in Forres employer: Costa Coffee
At Costa Coffee, we pride ourselves on being a fantastic employer, offering a vibrant work culture that champions diversity and inclusion. As a Store Manager at our Fort Kinnaird location, you'll enjoy competitive benefits such as a generous pension scheme, substantial discounts, and the potential for significant bonuses, all while leading a passionate team dedicated to delivering exceptional customer experiences. Join us in crafting success and making every day great in a supportive environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - NEXT Fort Kinnaird Edinburgh in Forres
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully managed a team or improved customer service. We want to hear how you’ve made a difference, so be ready to share those experiences.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and keen to learn more about the role. Ask about their plans for growth or how they support team development – it’ll make you stand out!
✨Tip Number 4
Apply through our website for the best chance at landing the job. We love seeing candidates who take the initiative to connect directly with us. Plus, it makes tracking your application easier!
We think you need these skills to ace Store Manager - NEXT Fort Kinnaird Edinburgh in Forres
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Store Manager role. Highlight your leadership experience and any achievements in customer service to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working at Costa and how your unique ingredients can contribute to our success. Keep it engaging and personal!
Showcase Your Team Management Skills:As a Store Manager, leading a team is key. Share specific examples of how you've developed and motivated teams in the past. We want to see your ability to inspire others and drive results!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Costa Coffee
✨Know Your Coffee and Culture
Before your interview, dive into Costa Coffee's values and culture. Familiarise yourself with their commitment to diversity, equity, and inclusion. Being able to discuss how you align with their core values will show that you're not just interested in the role, but also in being part of their community.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you've successfully managed and developed teams. Highlight specific situations where your leadership made a positive impact on customer service or team performance.
✨Understand Customer Needs
Costa Coffee places a high emphasis on customer service. Be ready to discuss how you would create a welcoming environment and meet customer needs. Think of strategies you've implemented in previous roles that drove customer satisfaction and loyalty.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Practice responses to potential challenges you might face as a Store Manager, such as handling a busy shift or resolving a customer complaint. This will help you convey your ability to thrive in a fast-paced environment.
