Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Diagnose and repair coffee equipment while delivering top-notch customer service.
- Company: Join Costa Coffee, a global brand with a community-focused mission.
- Benefits: Enjoy competitive salary, bonuses, discounts, and a matched pension scheme.
- Why this job: Be part of a team that reimagines coffee experiences and supports local communities.
- Qualifications: Experience in electrical or mechanical engineering and a passion for problem-solving.
- Other info: Comprehensive training programme to help you grow and succeed in your role.
The predicted salary is between 29100 - 41900 £ per year.
Field Service Engineer – South Birmingham – From £35,100 per annum – Permanent
(B30, B31. B38, B45, B46, B47, B48, B60 or B61 Postcodes Only)
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And there’s never been a better time to join us as a Field Service Engineer.
So, why Costa?
We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- Bonus up to 10%
- High spec Ford van for business and personal use (optional)
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. It’s your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve – which means you’ll be:
- Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
- Communicating issues, problems and solutions through escalation points
- Serving up smiles with first-class customer service for our partners
Who you are
It’s your unique ingredients we’re interested in:
- An agile worker with experience using service equipment in an electrical or mechanical engineering role
- An efficiency expert ready to keep our equipment operating effectively
- A people person who can stay calm under pressure
Our training
We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers.
Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Costa Coffee we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today.
We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand.
Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hands on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy – encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day!
Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement.
We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.
Working pattern: 37,5 hours a week, 1 / 4 weekends
For any reasonable adjustments and general queries, please get in touch with Costa.Recruitment@costacoffee.com
Reimagining coffee experiences to make a difference
We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.
“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”
You’ll be redirected to an external site or prompted to apply via email. Costa Coffee assumes no responsibility for the information presented on external websites. Click Proceed to continue.
#J-18808-Ljbffr
Field Service Engineer - South Birmingham employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - South Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Costa Coffee on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to field service engineering. Think about how your skills match the job description and be ready to share specific examples of your problem-solving abilities.
✨Tip Number 3
Show your passion for coffee and customer service during the interview. Costa is all about creating great experiences, so let them know how you can contribute to that mission with your unique skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Costa team.
We think you need these skills to ace Field Service Engineer - South Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight any relevant engineering experience, especially with service equipment, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about coffee and how your unique ingredients can contribute to our team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you’ve diagnosed and solved problems in previous roles. We love to see how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly and efficiently!
How to prepare for a job interview at Costa Coffee
✨Know Your Equipment
As a Field Service Engineer, you'll be working with various coffee machines. Brush up on your knowledge of electrical and mechanical systems related to these machines. Familiarise yourself with common faults and solutions, as this will show your technical expertise during the interview.
✨Showcase Your Customer Service Skills
Costa values first-class customer service. Prepare examples from your past experiences where you’ve successfully resolved customer issues or provided exceptional service. This will demonstrate that you can maintain the brand's reputation while solving technical problems.
✨Emphasise Your Problem-Solving Abilities
Being a Field Service Engineer is all about diagnosing and fixing issues. Think of specific instances where you've had to troubleshoot and resolve complex problems. Highlighting your analytical skills will make you stand out as a candidate who can handle the pressures of the role.
✨Align with Costa's Values
Costa is passionate about its culture and values. Research their core values like 'Disciplined to Deliver' and 'Courage to Challenge'. Be ready to discuss how your personal values align with theirs, and how you can contribute to their mission of reimagining coffee experiences.
