At a Glance
- Tasks: Diagnose and repair coffee equipment while delivering top-notch customer service.
- Company: Join Costa Coffee, a global brand with a community-focused mission.
- Benefits: Competitive salary, bonus, 50% food discount, and a high-spec van for personal use.
- Other info: Comprehensive training programme to help you grow and succeed in your role.
- Why this job: Be part of a team that reimagines coffee experiences and supports local communities.
- Qualifications: Experience in electrical or mechanical engineering and a passion for problem-solving.
The predicted salary is between 36450 - 36450 £ per year.
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
So, why Costa? We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- Bonus up to 10%
- High spec Ford van for business and personal use (optional)
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do:
Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. It’s your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve - which means you’ll be:
- Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
- Communicating issues, problems and solutions through escalation points
- Serving up smiles with first-class customer service for our partners
Who you are:
It’s your unique ingredients we’re interested in:
- An agile worker with experience using service equipment in an electrical or mechanical engineering role
- An efficiency expert ready to keep our equipment operating effectively
- A people person who can stay calm under pressure
Our training:
We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers. Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Costa Coffee we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today.
We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand. Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hands on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy - encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day!
Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement. We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.
Working pattern: 37.5 hours a week, 1 / 4 weekends.
For any reasonable adjustments and general queries, please get in touch with Costa.
Field Service Engineer employer: Costa Coffee
At Costa Coffee, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. As a Field Service Engineer in Chatham, you'll enjoy competitive benefits such as a high-spec Ford van for personal use, generous discounts, and a robust training programme designed to foster your professional growth. Join us to not only advance your career but also make a meaningful impact in coffee-growing communities through our community initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company! Before your interview, dive into Costa Coffee's values and community initiatives. This will help you connect your skills as a Field Service Engineer to their mission, showing them you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to problem-solving and customer service. We want you to feel confident when discussing how you can keep their equipment running smoothly and serve up smiles.
✨Tip Number 3
Show off your people skills! As a Field Service Engineer, you'll be interacting with partners and customers. Share examples of how you've handled tough situations or provided excellent service in the past to demonstrate your ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Costa team. Let’s get you on board!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee shine through! Mention any experiences or skills that relate to the coffee industry or customer service. We want to see how you can contribute to our mission of crafting amazing coffee experiences.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Field Service Engineer role. Highlight your technical skills and experience in electrical or mechanical engineering. We appreciate when candidates take the time to align their background with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We value clarity, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our coffee-loving team!
How to prepare for a job interview at Costa Coffee
✨Know Your Equipment
Before the interview, brush up on your knowledge of electrical and mechanical service equipment. Be ready to discuss specific tools and techniques you've used in previous roles, as this will show your technical expertise and readiness for the Field Service Engineer position.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved issues in past jobs. Costa Coffee values accountability and efficiency, so highlight situations where you’ve successfully tackled challenges and improved processes.
✨Emphasise Customer Service
As a Field Service Engineer, you'll be interacting with partners and customers. Share experiences that demonstrate your ability to provide first-class customer service, especially under pressure. This will align with Costa's commitment to serving smiles!
✨Align with Costa's Values
Familiarise yourself with Costa's culture and values, such as 'Disciplined to Deliver' and 'Courage to Challenge'. During the interview, express how your personal values align with theirs, showing that you're not just a fit for the role but also for the company culture.
