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- Tasks: As a Field Service Engineer, you'll maintain and troubleshoot Costa Express equipment while delivering top-notch customer service.
- Company: Join Costa Coffee, a global brand reimagining coffee experiences in over 50 countries.
- Benefits: Enjoy perks like a 50% discount on food and drinks, a matched pension scheme, and financial support.
- Why this job: Be part of a culture that values diversity, growth, and community impact while developing your skills.
- Qualifications: We're looking for agile workers with experience in electrical or mechanical engineering and strong problem-solving skills.
- Other info: Receive tailored training through our City & Guilds Assured programme to help you excel in your role.
The predicted salary is between 25000 - 42000 £ per year.
Join to apply for the Field Service Engineer role at Costa Coffee .
Field Service Engineer – London – From £35,100 per annum – Permanent.
(W, N, NW, WC, UB, HA & some TW / SW Postcodes only).
At Costa Coffee, we are what we craft. We\’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we\’ve got you covered.
We may be a global brand, but we haven\’t forgotten our roots. That\’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day‐to‐day.
And there\’s never been a better time to join us as a Field Service Engineer.
So, why Costa?
We\’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
Access to the Coca‐Cola share scheme including matched contributions
Bonus up to 10%
High spec Ford van for business and personal use (optional)
50% discount on all your favourite food and drinks in Costa owned stores
A smart pension that is matched up to an amazing 10%
The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
Explore even more of our perks here: https://bit.ly/costaperks
We\’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you\’ll do
Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
Communicating issues, problems and solutions through escalation points
Serving up smiles with first‐class customer service for our partners
Who you are
An agile worker with experience using service equipment in an electrical or mechanical engineering role
An efficiency expert ready to keep our equipment operating effectively
A people person who can stay calm under pressure
Our training
We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers. Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Costa Coffee we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today.
We have a world class academy where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand. Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hands on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy – encompassing servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day!
Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement.
We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.
Working pattern: 37.5 hours a week; 1/4 weekends.
For any reasonable adjustments and general queries, please get in touch with Costa.Recruitment@costacoffee.com.
Seniority level
Mid‐Senior level
Employment type
Full‐time
Job function
Engineering Services and Retail
#J-18808-Ljbffr
Field Service Engineer employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with Costa Coffee's equipment and services. Understanding the specific machines and technology they use will give you an edge during interviews, as you'll be able to discuss how your skills can directly benefit their operations.
✨Tip Number 2
Network with current or former Field Service Engineers at Costa Coffee. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the role and the company culture, which can be invaluable during your application process.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Since the role involves diagnosing faults and providing solutions, think of examples from your past experiences where you've successfully resolved technical issues under pressure.
✨Tip Number 4
Highlight your customer service experience. As a Field Service Engineer, you'll need to interact with partners and customers, so be ready to discuss how you've delivered excellent service in previous roles.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electrical or mechanical engineering. Emphasise any previous roles where you’ve worked with service equipment, as this will resonate with the requirements of the Field Service Engineer position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for coffee and customer service. Mention how your skills align with Costa Coffee's values, such as 'Disciplined to Deliver' and 'Courage to Challenge'. This shows that you understand their culture and are a good fit.
Showcase Problem-Solving Skills: Provide specific examples in your application of how you've diagnosed and resolved technical issues in past roles. This will demonstrate your ability to handle the responsibilities of the Field Service Engineer effectively.
Highlight Continuous Learning: Mention any training or certifications you have completed, especially those related to engineering or customer service. Costa Coffee values continuous improvement, so showing your commitment to personal development will strengthen your application.
How to prepare for a job interview at Costa Coffee
✨Show Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with electrical and mechanical systems, and provide examples of how you've diagnosed and resolved issues in the past.
✨Emphasise Customer Service
Costa Coffee values first-class customer service. During the interview, highlight your ability to communicate effectively and maintain a positive attitude, even under pressure. Share specific instances where you went above and beyond for a customer.
✨Demonstrate Problem-Solving Abilities
The role involves diagnosing faults and finding solutions quickly. Prepare to discuss scenarios where you've successfully identified problems and implemented effective solutions, showcasing your analytical thinking and efficiency.
✨Align with Company Values
Costa Coffee is passionate about diversity, equity, and inclusion. Familiarise yourself with their core values such as 'Disciplined to Deliver' and 'Courage to Challenge'. Be ready to explain how your personal values align with theirs and how you can contribute to their culture.
