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- Tasks: As a Field Service Engineer, you'll maintain and repair Costa Express equipment while delivering top-notch customer service.
- Company: Join Costa Coffee, a global brand reimagining coffee experiences in over 50 countries.
- Benefits: Enjoy perks like a 50% discount on food and drinks, matched pension contributions, and financial support.
- Why this job: Be part of a passionate team that values diversity and invests in your growth through training and development.
- Qualifications: We're looking for agile workers with experience in electrical or mechanical engineering and strong problem-solving skills.
- Other info: Work 37.5 hours a week with one weekend off every four weeks.
The predicted salary is between 30000 - 42000 £ per year.
Field Service Engineer – Edinburgh – Permanent All candidates should make sure to read the following job description and information carefully before applying. (EH Postcode Only) At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered. We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too. We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And there’s never been a better time to join us as a Field Service Engineer. So, why Costa? We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal: Access to the Coca-Cola share scheme including matched contributions 50% discount on all your favourite food and drinks in Costa owned stores A smart pension that is matched up to an amazing 10% The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure And that’s not all. Explore even more of our perks here:https://bit.ly/costaperks We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. It’s your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve – which means you’ll be: Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee Communicating issues, problems and solutions through escalation points Serving up smiles with first-class customer service for our partners Who you are It’s your unique ingredients we’re interested in: An agile worker with experience using service equipment in an electrical or mechanical engineering role An efficiency expert ready to keep our equipment operating effectively A people person who can stay calm under pressure Our training We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers. Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Express we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today. We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand. Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hand on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy – encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day! Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement. We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit. Working pattern : 37,5 hours a week, 1 / 4 weekends For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com
Costa Coffee | Field Service Engineer employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Costa Coffee | Field Service Engineer
✨Tip Number 1
Familiarize yourself with Costa Coffee's values and mission. Understanding their commitment to community and sustainability can help you align your answers during the interview, showcasing that you're not just a technical expert but also a cultural fit.
✨Tip Number 2
Highlight your problem-solving skills and experience with service equipment. Be prepared to discuss specific examples where you've diagnosed and resolved technical issues, as this will demonstrate your capability as a Field Service Engineer.
✨Tip Number 3
Emphasize your customer service skills. Since the role involves interacting with partners and ensuring they have a great experience, sharing past experiences where you provided excellent service can set you apart from other candidates.
✨Tip Number 4
Research the technical aspects of the equipment you'll be working with. Being knowledgeable about the types of machines Costa uses and any relevant technologies can give you an edge in discussions during the interview process.
We think you need these skills to ace Costa Coffee | Field Service Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Service Engineer position. Understand the key responsibilities and required skills, such as experience in electrical or mechanical engineering and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous roles where you worked with service equipment or provided excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coffee and your commitment to customer satisfaction. Mention how your unique skills make you a great fit for Costa Coffee and how you can contribute to their mission.
Highlight Your Training and Development: If you have completed any relevant training or certifications, be sure to mention them in your application. Costa Coffee values continuous improvement, so showing your dedication to professional development will stand out.
How to prepare for a job interview at Costa Coffee
✨Show Your Technical Skills
Be prepared to discuss your experience with electrical and mechanical service equipment. Highlight specific examples where you diagnosed and repaired faults, as this will demonstrate your problem-solving abilities.
✨Emphasize Customer Service
Costa Coffee values first-class customer service. Share experiences where you provided excellent service, especially in high-pressure situations, to show that you can maintain a positive attitude while solving problems.
✨Demonstrate Your Adaptability
As a Field Service Engineer, being agile is crucial. Discuss how you've adapted to changing circumstances or learned new technologies quickly in previous roles, showcasing your ability to thrive in dynamic environments.
✨Align with Costa's Values
Familiarize yourself with Costa Coffee's core values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players. Be ready to provide examples of how you embody these values in your work.
