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- Tasks: As a Field Service Engineer, you'll diagnose and repair coffee equipment while delivering top-notch customer service.
- Company: Join Costa Coffee, a global brand reimagining coffee experiences in over 50 countries.
- Benefits: Enjoy perks like a 50% discount on food and drinks, a matched pension, and access to the Coca-Cola share scheme.
- Why this job: This role offers hands-on training, career growth opportunities, and a chance to impact local communities positively.
- Qualifications: We're looking for agile workers with experience in electrical or mechanical engineering and strong problem-solving skills.
- Other info: Work 37.5 hours a week with 1 in 4 weekends off, and enjoy a supportive, inclusive workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
Field Service Engineer – Edinburgh – Permanent
(EH Postcode Only)
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And there’s never been a better time to join us as a Field Service Engineer.
So, why Costa?
We\’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
- And that’s not all. Explore even more of our perks here:https://bit.ly/costaperks
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. It’s your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve – which means you’ll be:
- Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
- Communicating issues, problems and solutions through escalation points
- Serving up smiles with first-class customer service for our partners
Who you are
It’s your unique ingredients we’re interested in:
- An agile worker with experience using service equipment in an electrical or mechanical engineering role
- An efficiency expert ready to keep our equipment operating effectively
- A people person who can stay calm under pressure
Our training
We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers.
Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Express we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today.
We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand.
Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hand on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy – encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day!
Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement.
We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.
Working pattern: 37,5 hours a week, 1 / 4 weekends
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com
Costa Coffee | Field Service Engineer employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Costa Coffee | Field Service Engineer
✨Tip Number 1
Familiarize yourself with Costa Coffee's equipment and services. Understanding the specific machines and technology used in their stores will give you an edge during the interview process.
✨Tip Number 2
Highlight your customer service skills. As a Field Service Engineer, you'll be interacting with partners and customers, so showcasing your ability to communicate effectively and solve problems will be crucial.
✨Tip Number 3
Research the company culture and values at Costa Coffee. Being able to align your personal values with theirs, such as diversity and inclusion, can make a strong impression during your discussions.
✨Tip Number 4
Prepare for technical questions related to electrical and mechanical engineering. Brush up on your knowledge and be ready to discuss your previous experiences in similar roles to demonstrate your expertise.
We think you need these skills to ace Costa Coffee | Field Service Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Service Engineer at Costa Coffee. Highlight your relevant experience in electrical or mechanical engineering and how it aligns with the job description.
Tailor Your CV: Customize your CV to emphasize your skills in diagnosing faults and providing excellent customer service. Use specific examples from your past experiences that demonstrate your ability to solve problems and work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for coffee and customer service. Mention why you want to work for Costa Coffee specifically and how you can contribute to their mission of enhancing coffee experiences.
Highlight Continuous Learning: Mention your willingness to learn and grow within the role. Discuss any previous training or certifications you have completed, and express your enthusiasm for the training programs offered by Costa Coffee.
How to prepare for a job interview at Costa Coffee
✨Show Your Technical Skills
Be prepared to discuss your experience with electrical and mechanical service equipment. Highlight specific examples where you diagnosed and repaired faults, as this will demonstrate your problem-solving abilities.
✨Emphasize Customer Service
Costa Coffee values first-class customer service. Share experiences where you provided excellent service, especially in high-pressure situations, to show that you can maintain a positive attitude while solving problems.
✨Demonstrate Your Adaptability
As an agile worker, it's important to convey your ability to adapt to changing situations. Discuss times when you had to quickly adjust your approach or learn new skills to meet the demands of your role.
✨Express Your Passion for Continuous Improvement
Costa Coffee is committed to development and growth. Talk about your desire to learn and improve, and mention any relevant training or certifications you've pursued to enhance your technical skills.
