At a Glance
- Tasks: Diagnose and repair coffee equipment while delivering top-notch customer service.
- Company: Join Costa Coffee, a global brand with a community-focused mission.
- Benefits: Enjoy competitive salary, bonuses, discounts, and a matched pension scheme.
- Other info: Comprehensive training programme to help you grow and succeed in your role.
- Why this job: Be part of a team that crafts amazing coffee experiences and supports local communities.
- Qualifications: Experience in electrical or mechanical engineering and a passion for problem-solving.
The predicted salary is between 36450 - 36450 £ per year.
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
So, why Costa?
- We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- An annual discretionary bonus scheme, based on business results and individual contribution.
- High spec van for business and personal use (optional)
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. It’s your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve - which means you’ll be:
- Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
- Communicating issues, problems and solutions through escalation points
- Serving up smiles with first-class customer service for our partners
Who you are
It’s your unique ingredients we’re interested in:
- An agile worker with experience using service equipment in an electrical or mechanical engineering role
- An efficiency expert ready to keep our equipment operating effectively
- A people person who can stay calm under pressure
Our training
We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers.
Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Costa Coffee we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today.
We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand.
Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hands on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy - encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day!
Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement.
We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.
Working pattern: 37.5 hours a week, 1 / 4 weekends
For any reasonable adjustments and general queries, please get in touch with Costa.Recruitment@costacoffee.com
Field Service Engineer - Chatham Area employer: Costa Coffee
At Costa Coffee, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity, equity, and inclusion. As a Field Service Engineer in the Chatham area, you'll benefit from comprehensive training programmes, generous perks including a high-spec van for personal use, and a supportive environment that encourages career growth and community engagement. Join us to not only advance your skills but also make a meaningful impact in coffee-growing communities and your local area.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Chatham Area
✨Tip Number 1
Network like a pro! Reach out to current or former Field Service Engineers at Costa Coffee on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss specific equipment you've worked with and how you’ve solved problems in the past. Show them you’re not just a technician, but a problem-solver!
✨Tip Number 3
Don’t forget to showcase your customer service skills! As a Field Service Engineer, you’ll be interacting with partners and customers. Share examples of how you’ve gone above and beyond to ensure satisfaction in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Costa team. Let’s get you brewing success together!
We think you need these skills to ace Field Service Engineer - Chatham Area
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Mention any experiences or moments that sparked your interest in the coffee industry. We want to see your enthusiasm for being part of a brand that’s all about crafting amazing coffee experiences.
Highlight Your Technical Skills:As a Field Service Engineer, your technical know-how is key. Be sure to detail your experience with electrical or mechanical equipment. We’re looking for those efficiency experts who can keep our machines running smoothly, so don’t hold back on showcasing your skills!
Emphasise Customer Service Experience:Customer service is at the heart of what we do. In your application, share examples of how you’ve provided top-notch service in previous roles. We want to know how you’ve solved problems and kept customers smiling, as that’s what makes us stand out!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the info you need right there. Plus, it shows us you’re keen to be part of the Costa family!
How to prepare for a job interview at Costa Coffee
✨Know Your Equipment
As a Field Service Engineer, you'll be working with various coffee machines. Brush up on your knowledge of electrical and mechanical systems related to these machines. Familiarise yourself with common faults and solutions, so you can impress during the technical questions.
✨Showcase Your People Skills
Customer service is key in this role. Prepare examples of how you've successfully handled customer interactions or resolved conflicts in the past. Highlight your ability to stay calm under pressure and how you can serve up smiles while solving problems.
✨Research Costa's Values
Costa Coffee has a strong focus on community and values like 'Disciplined to Deliver' and 'Win with Warmth'. Make sure you understand these values and think about how your personal experiences align with them. This will show that you're not just a fit for the role, but also for the company culture.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the training programme, career development opportunities, and the team dynamics. This shows your genuine interest in the role and helps you assess if Costa is the right fit for you.
