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- Tasks: Ensure Costa brand standards are met and provide coaching to enhance performance.
- Company: Join Costa Coffee, the UK's leading coffee brand with a global presence.
- Benefits: Enjoy BUPA Healthcare, generous discounts, and a supportive work culture.
- Why this job: Be part of a passionate team that inspires love for great coffee.
- Qualifications: Experience in Costa operations and strong coaching skills required.
- Other info: Field-based role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Brand Excellence Coach Lancaster/Carlisle – 6 Month Fixed Term. The purpose of the role is to ensure Costa brand standards are implemented and maintained across all served and self-served platforms and to identify potential performance and implementation gaps across those platforms to enable the relevant training and coaching solutions to be implemented effectively.
A bit about Costa: masters of our craft since 1971. Costa Coffee is the UK’s leading coffee brand with presence in over 40 countries across EMENA, APAC and Americas. We are on a mission to inspire the world to love great coffee, supported by The Coca‑Cola Company. Costa is at the forefront of coffee technology and retail formats, delivering value to B2B partners across the globe. We value great people who share a passion for growth and will help you love your craft.
Today you will ensure brand standards are implemented and maintained across all served and self-served platforms and identify potential performance and implementation gaps to enable effective training and coaching solutions.
Responsibilities
- Evaluate, ensure and enhance the delivery of Brand standards across all ownership models and self-served platforms.
- Provide hands-on operational guidance, insights, and coaching at store level in aspects of brand excellence and customer guidance to equity/partners on operational excellence.
- Deliver training to ensure the highest levels of customer satisfaction within store site level training for all Express swaps and installations, and ensure health and safety activity is understood at site.
- Support and guide the lowest performing stores/machines through a hands-on approach and demonstrate optimal operation.
What we’re looking for
- A passion for Brand Excellence and Costa Standards.
- Costa Operational Experience.
- Demonstrated effective coaching skills and strong interpersonal skills to build relationships quickly and effectively.
- Food Safety Level 2 (can be completed as part of induction).
- PC literacy with working knowledge of Word, Excel, and PowerPoint.
- Full UK driving licence for 12 months with a professional attitude due to significant travel.
- Ability to work unsupervised with good organisational and administrative skills.
- Not afraid to challenge or be challenged in the role.
Benefits and details
- BUPA Healthcare, Babylon GP.
- Costa Pension Scheme, Bonus Scheme, Group Income Protection and Life Assurance.
- 50% staff discount in equity stores; 25% staff discount in franchise stores.
- Access to The Coca‑Cola Company Share Incentive Plan.
- 25 days holidays.
Location: Field-based – Lancaster and Carlisle. Costa Coffee is made up of true experts and masters of their craft. We support diversity, equity and inclusion and are committed to shaping our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team. If you need any reasonable adjustments or have general queries, please contact us.
Brand Excellence Coach in Carlisle employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Excellence Coach in Carlisle
✨Tip Number 1
Get to know the Costa brand inside out! Familiarise yourself with their values and standards. When you walk into that interview, show them you’re not just another candidate; you’re a passionate advocate for their brand.
✨Tip Number 2
Practice your coaching skills! Think of real-life examples where you've successfully trained or guided others. This will help you demonstrate your hands-on approach and ability to enhance brand excellence during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former Costa employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Costa team and ready to embrace their mission.
We think you need these skills to ace Brand Excellence Coach in Carlisle
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for Brand Excellence shine through! We want to see how much you care about maintaining high standards and delivering great customer experiences.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your Costa operational experience and any coaching skills you've got. We love seeing how your background aligns with what we're looking for!
Be Specific: In your cover letter, be specific about your achievements. Share examples of how you've improved brand standards or coached others. We appreciate concrete evidence of your skills and successes!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Costa Coffee
✨Know Your Brand Inside Out
Before the interview, dive deep into Costa's brand values and standards. Familiarise yourself with their history, mission, and what sets them apart in the coffee industry. This will not only show your passion for the brand but also help you articulate how you can contribute to maintaining and enhancing those standards.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or trained others in previous roles. Think about specific situations where your guidance led to improved performance or customer satisfaction. This will demonstrate your ability to provide hands-on operational guidance, which is key for the Brand Excellence Coach role.
✨Be Ready to Discuss Operational Excellence
Brush up on your knowledge of operational excellence principles and how they apply to the coffee industry. Be prepared to discuss how you would evaluate and enhance brand standards across different platforms. This shows that you understand the importance of consistency and quality in customer experience.
✨Demonstrate Your Interpersonal Skills
Since building relationships is crucial for this role, think of ways to showcase your strong interpersonal skills during the interview. Practice active listening and be ready to engage in a two-way conversation. This will help you connect with the interviewers and illustrate your ability to work effectively with various teams.