At a Glance
- Tasks: Lead a vibrant team, drive customer satisfaction, and create an inviting store atmosphere.
- Company: Join Costa Coffee, a global brand with exciting growth plans.
- Benefits: Enjoy a competitive salary, 50% discount on food and drinks, and a matched pension scheme.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact in your community.
- Qualifications: Strong leadership skills and experience in managing successful teams.
The predicted salary is between 36000 - 36000 £ per year.
At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day. As a Store Manager, you can too.
So, why Costa? We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)
We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do:
- Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
- Creating the perfect setting that customers want to come back to again and again
- Taking ownership with brilliant management of sales, profit, our teams, and recognition
- Training and developing your team to become the best they can be
Who you are:
- A strong leader with experience managing and developing successful teams
- A forward-thinker with one eye on where we’re heading and the other on the bigger picture
- An ambitious character who wants to be part of our growth journey
- A brand ambassador dedicated to maintaining high standards
- Somebody who thrives under pressure
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com.
Store Manager - Thornbury in Bristol employer: Costa Coffee
At Costa Coffee, we pride ourselves on being a vibrant and inclusive workplace where every team member can thrive. As a Store Manager in Thornbury, you'll enjoy competitive benefits such as a generous pension scheme, substantial discounts, and the potential for significant bonuses, all while leading a passionate team dedicated to delivering exceptional customer experiences. Join us in shaping a culture that values diversity and empowers you to grow both personally and professionally in a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Thornbury in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Costa's values and mission. This way, you can show how your own leadership style aligns with their passion for progress and customer service.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you’ve successfully managed teams and driven customer satisfaction in your previous roles.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early. Show them you’re serious about the Store Manager role by being enthusiastic and ready to discuss how you can contribute to their growth journey.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Manager - Thornbury in Bristol
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for coffee and customer service shine through. We want to see how excited you are about being part of the Costa family and how you can contribute to our vibrant culture.
Tailor Your CV:Make sure your CV is tailored to the Store Manager role. Highlight your leadership experience and any achievements that demonstrate your ability to drive sales and develop teams. We love seeing how you've made a difference in previous roles!
Be Authentic:Don’t be afraid to show your personality in your application. We value authenticity and want to know the real you. Share your unique ingredients and what makes you a great fit for our team at Costa.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Costa Coffee
✨Know Your Coffee
Familiarise yourself with Costa's coffee offerings and values. Being able to discuss their products and how they align with customer needs will show your passion for the brand and your understanding of what makes a great customer experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed teams in the past. Highlight specific situations where you’ve motivated your team or improved performance, as this aligns perfectly with the role's focus on leadership and team development.
✨Emphasise Customer Service
Be ready to discuss your approach to creating a strong customer service culture. Share stories that demonstrate your ability to meet customer needs and drive positive feedback, which is crucial for maintaining high NPS scores.
✨Align with Company Values
Research Costa's core values and think about how your personal values align with them. Be prepared to discuss how you embody these principles in your work, especially around being a trusted team player and having the courage to challenge the status quo.
