At a Glance
- Tasks: Diagnose and repair coffee equipment while delivering top-notch customer service.
- Company: Join Costa Coffee, a global brand with a community-focused mission.
- Benefits: Enjoy competitive salary, bonuses, discounts, and a matched pension scheme.
- Other info: Comprehensive training programme to help you grow and succeed in your role.
- Why this job: Be part of a team that crafts amazing coffee experiences and supports local communities.
- Qualifications: Experience in electrical or mechanical engineering and a passion for problem-solving.
The predicted salary is between 36450 - 36450 £ per year.
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
So, why Costa?
- We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- An annual discretionary bonus scheme, based on business results and individual contribution.
- High spec van for business and personal use (optional)
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. It’s your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve - which means you’ll be:
- Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
- Communicating issues, problems and solutions through escalation points
- Serving up smiles with first-class customer service for our partners
Who you are
It’s your unique ingredients we’re interested in:
- An agile worker with experience using service equipment in an electrical or mechanical engineering role
- An efficiency expert ready to keep our equipment operating effectively
- A people person who can stay calm under pressure
Our training
We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers.
Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Costa Coffee we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today.
We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand.
Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hands on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy - encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day!
Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement.
We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.
Working pattern: 37.5 hours a week, 1 / 4 weekends
For any reasonable adjustments and general queries, please get in touch with Costa.Recruitment@costacoffee.com
Field Service Engineer - Birmingham employer: Costa Coffee
At Costa Coffee, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity, equity, and inclusion. As a Field Service Engineer in Birmingham, you'll benefit from competitive pay, a high-spec van for personal use, and access to our City & Guilds Assured training programme, ensuring your professional growth while making a positive impact in local communities. Join us to enjoy generous perks, including a 50% discount on food and drinks, a smart pension plan, and the opportunity to be part of a global brand with a strong commitment to employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Costa Coffee on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Costa Coffee’s values and recent news. Show them you’re not just another candidate but someone who genuinely cares about their mission and community.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on those key skills they’re after, like problem-solving and customer service. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Costa family. Let’s get you that Field Service Engineer role!
We think you need these skills to ace Field Service Engineer - Birmingham
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Mention any experiences or moments that sparked your interest in the coffee industry. We want to see your enthusiasm for being part of the Costa family.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Field Service Engineer role. Highlight relevant skills and experiences that match the job description. We appreciate when candidates take the time to connect their background with what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We value clarity, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Costa Coffee
✨Know Your Equipment
Familiarise yourself with the types of equipment you'll be working on as a Field Service Engineer. Understand common faults and solutions, as well as the technical specifications of Costa's machines. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your People Skills
As a Field Service Engineer, you'll need to communicate effectively with customers and colleagues. Prepare examples of how you've provided excellent customer service in the past, especially in high-pressure situations. This will demonstrate your ability to maintain a calm and friendly demeanour while solving problems.
✨Emphasise Continuous Improvement
Costa values growth and development, so be ready to discuss how you strive for continuous improvement in your work. Share specific instances where you've sought out training or feedback to enhance your skills, and express your enthusiasm for the training programmes offered by Costa.
✨Align with Company Values
Research Costa's core values and think about how your personal values align with them. Be prepared to discuss how you embody traits like 'Courage to Challenge' and 'Trusted Team Player' in your previous roles. This will help you connect with the interviewers and show that you're a good cultural fit.
