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For Companies At a Glance
- Tasks: Lead D365 system management and collaborate with tech teams to drive business success.
- Company: Join Costa Coffee, a global brand reimagining coffee experiences.
- Benefits: Enjoy competitive pay, share ownership, discounts, and private healthcare.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Experience with D365 management and strong collaboration skills.
- Other info: Be part of a diverse community that values passion and progression.
The predicted salary is between 36000 - 60000 £ per year.
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Our teams make a difference, whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too. We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
As a D365 Technical Manager, you will work closely with technology teams, business stakeholders, Microsoft and our outsourced managed service partner to ensure that the system aligns with business requirements and supports the company’s growth objectives.
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
- Own a piece of Costa’s success by becoming a share owner in Coca‑Cola with our Share Investment Plan (SIP)
- A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
- The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
- 50% discount in all Costa‑owned stores, and 25% off in other participating stores
- Private medical cover thanks to our Private Healthcare scheme
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do:
- Collaborate with technology teams, business stakeholders, and the outsourced managed service provider to ensure the D365 system meets current and future business requirements
- Manage and oversee the activities of the outsourced managed service for D365 for F&O (Finance & Operations), SCM (Supply Chain Management) and/or CE (Customer Engagement), setting the standards, principles, ways of working and guardrails for 3rd party support, maintenance and development activities
- Provide support, guidance and expertise to the managed service provider and directly provide 2nd and 3rd line support on an exceptional basis
- Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services
- Collaborate with Product Owner, Delivery Managers and 3rd party developers on the development of new features and their rollout to production
Who you are:
- Overseeing Support & Maintenance for Dynamics 365
- Management of D365 platform and customized code releases
- Integration monitoring and D365 platform health monitoring and remediations
- System administration task responsibilities for D365
- Responsibility for D365 configuration changes into Production and overseeing development work as part of an Agile development model
D365 Technical Manager in Basildon employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 Technical Manager in Basildon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Costa Coffee on LinkedIn. Ask them about their experiences and any tips they might have for landing the D365 Technical Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Costa's values and culture. Think about how your skills align with their passion for progress and community impact. When you show that you understand and resonate with their mission, you'll stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your technical knowledge! Brush up on Dynamics 365 specifics, especially around Finance & Operations and Supply Chain Management. Be ready to discuss how you've tackled similar challenges in the past, as this will showcase your expertise and problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Costa community. Let's get you brewing success together!
We think you need these skills to ace D365 Technical Manager in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the D365 Technical Manager role. Highlight your experience with Dynamics 365, system administration, and any relevant projects you've worked on. We want to see how your unique skills can stir up success at Costa!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about coffee and technology. Share specific examples of how you've collaborated with teams and managed D365 systems in the past. Let us know how you can contribute to our community!
Showcase Your Problem-Solving Skills: As a D365 Technical Manager, you'll need to tackle challenges head-on. In your application, mention instances where you've successfully managed incidents or escalated issues. We love candidates who can demonstrate their courage to challenge and find solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our amazing perks and culture while you’re there!
How to prepare for a job interview at Costa Coffee
✨Know Your D365 Inside Out
Make sure you’re well-versed in Dynamics 365, especially the Finance & Operations, Supply Chain Management, and Customer Engagement modules. Brush up on recent updates and features, as well as any common issues and their solutions. This will show your technical expertise and readiness to tackle challenges.
✨Showcase Your Collaboration Skills
Since the role involves working closely with technology teams and business stakeholders, prepare examples of past experiences where you successfully collaborated with different teams. Highlight how you managed expectations and ensured alignment between technical and business needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about how you would handle incidents or major escalations, and be ready to discuss your approach to managing third-party support and ensuring service continuity.
✨Emphasise Your Passion for Progress
Costa values passion and progression, so be sure to express your enthusiasm for continuous learning and development. Share any relevant training or certifications you’ve pursued, and discuss how you plan to grow within the company and contribute to its success.
