At a Glance
- Tasks: Coordinate projects and manage client communications in our HVAC department.
- Company: Join a growing operations team focused on customer satisfaction.
- Benefits: Competitive pay, supportive work environment, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement.
- Why this job: Be the vital link between clients and engineers, making a real impact.
- Qualifications: Organisational skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.
Key Responsibilities
- Coordinate and prioritise all incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability, ensuring work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries, ensuring prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
What We're Looking For
Experience
Contract Support Administrator in Stoke-on-Trent employer: CoSourced
Join our dynamic team as a Contract Support Administrator, where you will thrive in a supportive and collaborative work environment that prioritises employee growth and development. Our company offers competitive benefits, a strong focus on work-life balance, and opportunities for professional advancement, all while being located in a vibrant area that fosters innovation and teamwork. We believe in empowering our employees to make a meaningful impact, ensuring that every day at work is both rewarding and fulfilling.
