At a Glance
- Tasks: Coordinate projects and manage client communications in our HVAC department.
- Company: Join a dynamic and growing business focused on excellent service.
- Benefits: Structured training, career progression, and mentorship from senior leaders.
- Other info: Opportunity to grow into supervisory or management roles.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in contract support or scheduling; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.
Key Responsibilities
- Coordinate and prioritise all incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability, ensuring work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries, ensuring prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
What We're Looking For
Experience & Knowledge
- Previous experience in a helpdesk, contract support, or scheduling role
- Experience in a field service or engineering environment (advantageous)
- Familiarity with FSM systems (e.g. Joblogic, SimPRO or similar)
Skills & Attributes
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and manage multiple workflows
- Proactive, solutions-focused approach
- Ability to work well under pressure
- A collaborative and team-oriented mindset
Desirable
- IOSH training or experience producing RAMS
- Background in HVAC, facilities management, or engineering services
What We Offer
- Structured training and onboarding programme
- Ongoing development and career progression opportunities
- Supportive team environment with mentorship from senior leaders
- Opportunity to grow into supervisory or management roles
Why Join Us?
This is an exciting opportunity to join a dynamic and growing business where you can make a real impact. You'll play a key role in delivering excellent service to clients while developing your skills and progressing your career.
Contract Support Administrator in Stockport employer: CoSourced
Join our dynamic and growing operations team as a Contract Support Administrator, where you'll thrive in a supportive environment that prioritises your professional development. With structured training, mentorship from senior leaders, and clear pathways for career progression, this role offers you the chance to make a meaningful impact while working collaboratively to deliver exceptional service to our clients. Located in a vibrant area, we foster a culture of teamwork and innovation, making us an excellent employer for those seeking rewarding opportunities in the HVAC sector.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Administrator in Stockport
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC and facilities management sectors. Use LinkedIn to connect with industry professionals and join relevant groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to contract support and project coordination. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your organisational skills! During interviews, be ready to discuss how you manage multiple tasks and prioritise effectively. Share specific examples of how you've handled tight deadlines or complex projects in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team. So, get your application in and let’s make it happen!
We think you need these skills to ace Contract Support Administrator in Stockport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in contract support or scheduling roles. We want to see how your skills align with the key responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Use your cover letter to showcase your customer service skills and organisational abilities. Let us know why you’re passionate about this role and how you can contribute to our team.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate clearly and professionally. We love candidates who can convey their thoughts effectively!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at CoSourced
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contract Support Administrator inside out. Familiarise yourself with HVAC systems and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly, especially under pressure.
✨Communicate Like a Pro
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. During the interview, demonstrate your customer service skills by actively listening and responding thoughtfully to the interviewer’s questions. This will highlight your client-first approach.
✨Ask Smart Questions
Prepare insightful questions about the company and the role. Inquire about the team dynamics, the tools they use for scheduling, or how they measure job profitability. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
