At a Glance
- Tasks: Coordinate projects and manage client communications in our HVAC department.
- Company: Join a dynamic and growing business focused on excellent service.
- Benefits: Structured training, career progression, and a supportive team environment.
- Other info: Opportunity for mentorship and growth into supervisory roles.
- Why this job: Make a real impact while developing your skills and advancing your career.
- Qualifications: Experience in contract support or scheduling; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.
Key Responsibilities
- Coordinate and prioritise all incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability, ensuring work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries, ensuring prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
What We're Looking For
Experience & Knowledge
- Previous experience in a helpdesk, contract support, or scheduling role
- Experience in a field service or engineering environment (advantageous)
- Familiarity with FSM systems (e.g. Joblogic, SimPRO or similar)
Skills & Attributes
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and manage multiple workflows
- Proactive, solutions-focused approach
- Ability to work well under pressure
- A collaborative and team-oriented mindset
Desirable
- IOSH training or experience producing RAMS
- Background in HVAC, facilities management, or engineering services
What We Offer
- Structured training and onboarding programme
- Ongoing development and career progression opportunities
- Supportive team environment with mentorship from senior leaders
- Opportunity to grow into supervisory or management roles
Why Join Us?
This is an exciting opportunity to join a dynamic and growing business where you can make a real impact. You'll play a key role in delivering excellent service to clients while developing your skills and progressing your career.
Contract Support Administrator in Slough employer: CoSourced
Join our dynamic and growing operations team as a Contract Support Administrator, where your organisational skills and customer-focused approach will be valued. We offer a supportive work culture with structured training, ongoing development opportunities, and the chance to progress into supervisory or management roles, all while making a real impact in delivering excellent service to our clients. Located in a vibrant area, you'll enjoy a collaborative environment that prioritises employee growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Administrator in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC and facilities management sectors. Attend industry events or join online forums to connect with potential employers and learn about job openings before they hit the market.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers, highlight your organisational skills and customer service experience. Use specific examples from your past roles to demonstrate how you’ve successfully managed projects or resolved client issues.
✨Tip Number 3
Be proactive! If you see a job that fits your skills on our website, don’t just apply—follow up with a friendly email to express your enthusiasm. This shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their needs, especially in managing small works and project coordination. A little prep goes a long way!
We think you need these skills to ace Contract Support Administrator in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in contract support or scheduling roles. We want to see how your skills align with the key responsibilities mentioned in the job description.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, emphasise your excellent communication and customer service skills. Share examples of how you've successfully resolved client queries in the past.
Be Organised:Demonstrate your strong organisational skills by structuring your application clearly. Use bullet points for easy reading and make sure to highlight your ability to manage multiple workflows effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CoSourced
✨Know Your Stuff
Make sure you understand the basics of contract support and project coordination, especially in an HVAC context. Brush up on your knowledge of FSM systems like Joblogic or SimPRO, as this will show that you're ready to hit the ground running.
✨Show Off Your Organisational Skills
Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised work and ensured everything ran smoothly, as this role is all about keeping things organised and efficient.
✨Communicate Like a Pro
Since this role involves being the main point of contact for clients, practice your communication skills. Be ready to discuss how you've handled client queries in the past and how you ensure prompt resolutions. A client-first approach is key!
✨Be Solutions-Focused
Think of scenarios where you faced challenges and how you overcame them. This role requires a proactive mindset, so be prepared to share your problem-solving strategies and how you can contribute to a collaborative team environment.
