At a Glance
- Tasks: Coordinate projects and manage client communications in our HVAC department.
- Company: Join a dynamic and growing business focused on excellent service.
- Benefits: Structured training, career progression, and a supportive team environment.
- Other info: Opportunity for mentorship and growth into supervisory roles.
- Why this job: Make a real impact while developing your skills in a collaborative setting.
- Qualifications: Experience in contract support or scheduling, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.
Key Responsibilities
- Coordinate and prioritise all incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability, ensuring work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries, ensuring prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
What We're Looking For
Experience & Knowledge
- Previous experience in a helpdesk, contract support, or scheduling role
- Experience in a field service or engineering environment (advantageous)
- Familiarity with FSM systems (e.g. Joblogic, SimPRO or similar)
Skills & Attributes
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and manage multiple workflows
- Proactive, solutions-focused approach
- Ability to work well under pressure
- A collaborative and team-oriented mindset
Desirable
- IOSH training or experience producing RAMS
- Background in HVAC, facilities management, or engineering services
What We Offer
- Structured training and onboarding programme
- Ongoing development and career progression opportunities
- Supportive team environment with mentorship from senior leaders
- Opportunity to grow into supervisory or management roles
Why Join Us?
This is an exciting opportunity to join a dynamic and growing business where you can make a real impact. You'll play a key role in delivering excellent service to clients while developing your skills and progressing your career.
Contract Support Administrator in Sheffield employer: CoSourced
Join our dynamic and growing operations team as a Contract Support Administrator, where your organisational skills and customer-focused approach will be valued. We offer a supportive work culture with structured training, ongoing development opportunities, and the chance to progress into supervisory or management roles, all while making a real impact in delivering excellent service to our clients. Located in a vibrant area, you'll enjoy a collaborative environment that fosters professional growth and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Administrator in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC and engineering sectors, attend industry events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show us that you understand our operations and how you can contribute to the team. Tailor your answers to highlight your organisational skills and customer service experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Contract Support Administrator in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in contract support or scheduling roles. We want to see how your skills align with the responsibilities of managing small works and project coordination.
Craft a Compelling Cover Letter:Use your cover letter to showcase your customer-focused approach and organisational skills. Tell us why you’re excited about the role and how you can contribute to our operations team.
Showcase Your Communication Skills:Since this role involves regular communication with clients and internal teams, make sure your application reflects your excellent communication abilities. We love candidates who can convey information clearly and professionally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at CoSourced
✨Know Your Stuff
Make sure you understand the basics of contract support and project coordination, especially in an HVAC context. Brush up on your knowledge of FSM systems like Joblogic or SimPRO, as this will show you're ready to hit the ground running.
✨Show Off Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised work and ensured everything ran smoothly, as this role is all about keeping things organised and efficient.
✨Communicate Like a Pro
Since this role involves being the main point of contact for clients, practice your communication skills. Be ready to discuss how you've handled client queries in the past and how you ensure prompt resolutions. A client-first approach is key!
✨Be Solutions-Focused
Think of scenarios where you've faced challenges and how you overcame them. This role requires a proactive mindset, so be prepared to share your problem-solving strategies and how you keep a positive attitude under pressure.
