At a Glance
- Tasks: Coordinate projects and manage client communications in our HVAC department.
- Company: Join a dynamic and growing business focused on excellent service.
- Benefits: Structured training, career progression, and a supportive team environment.
- Other info: Opportunity to grow into supervisory or management roles.
- Why this job: Make a real impact while developing your skills and advancing your career.
- Qualifications: Experience in contract support or scheduling; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.
Key Responsibilities
- Coordinate and prioritise all incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability, ensuring work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries, ensuring prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
What We're Looking For
Experience & Knowledge
- Previous experience in a helpdesk, contract support, or scheduling role
- Experience in a field service or engineering environment (advantageous)
- Familiarity with FSM systems (e.g. Joblogic, SimPRO or similar)
Skills & Attributes
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and manage multiple workflows
- Proactive, solutions-focused approach
- Ability to work well under pressure
- A collaborative and team-oriented mindset
Desirable
- IOSH training or experience producing RAMS
- Background in HVAC, facilities management, or engineering services
What We Offer
- Structured training and onboarding programme
- Ongoing development and career progression opportunities
- Supportive team environment with mentorship from senior leaders
- Opportunity to grow into supervisory or management roles
Why Join Us?
This is an exciting opportunity to join a dynamic and growing business where you can make a real impact. You'll play a key role in delivering excellent service to clients while developing your skills and progressing your career.
Contract Support Administrator in Nottingham employer: CoSourced
Join our dynamic and growing operations team as a Contract Support Administrator, where you'll be at the heart of our HVAC department, ensuring seamless project coordination and client satisfaction. We pride ourselves on a supportive work culture that fosters professional growth through structured training and mentorship, providing you with the opportunity to advance into supervisory or management roles. With a focus on collaboration and a client-first approach, this role offers a meaningful career path in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Administrator in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC and facilities management sectors. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of achievements that highlight your experience in contract support and project coordination. This will help you stand out during interviews and showcase your customer-first approach.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your communication skills. Focus on how you can demonstrate your organisational abilities and solutions-focused mindset when discussing past experiences.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your relevant experience and enthusiasm for the role, and don’t forget to follow up after applying!
We think you need these skills to ace Contract Support Administrator in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in helpdesk or contract support, and don’t forget to showcase your organisational skills and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Contract Support Administrator role. Mention your proactive approach and how you can contribute to our team’s success.
Showcase Relevant Experience:If you’ve worked with FSM systems like Joblogic or SimPRO, make sure to mention that! We love seeing candidates who have hands-on experience in a field service or engineering environment, so don’t hold back.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at CoSourced
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contract Support Administrator. Familiarise yourself with the key tasks like managing small works, scheduling engineers, and preparing RAMS documentation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, be ready to share examples from your past experiences where you've successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight how your attention to detail has led to successful outcomes.
✨Communicate Like a Pro
Excellent communication is key in this position. Practice articulating your thoughts clearly and confidently. During the interview, focus on how you would maintain professional communication with clients and internal teams, and be prepared to discuss how you've resolved client queries in the past.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and opportunities for growth. This not only shows your interest but also helps you assess if the company is the right fit for you. Ask about their approach to training and development, especially since they offer structured onboarding.
