At a Glance
- Tasks: Identify and develop technical opportunities in fire safety systems while collaborating with teams.
- Company: Join a leading company focused on innovative fire and smoke control solutions.
- Benefits: Competitive salary, ongoing training, and opportunities for professional growth.
- Other info: Dynamic role with mentorship and continuous learning opportunities.
- Why this job: Make a real impact in fire safety while developing your technical and commercial skills.
- Qualifications: Strong technical background in AOV and smoke control systems required.
The predicted salary is between 50000 - 65000 £ per year.
Location - National
Role Summary
The Technical Service Manager AOV & Smoke Control is responsible for identifying, developing and converting technical opportunities within CoSourced Groups existing customer base and new accounts introduced through the Business Development team. The TSM plays a critical role in the Groups service-led growth strategy, where maintenance contracts provide visibility of estate condition and create opportunities for remedial works, system upgrades and lifecycle replacement projects specifically relating to AOV systems and motorised smoke dampers. Combining strong technical expertise with commercial awareness, the TSM scopes works, prepares quotations and converts opportunities into revenue across AOV systems, smoke control panels, motorised smoke dampers and associated control systems. The TSM works closely with Business Development Managers, Account Managers and operational teams to ensure opportunities are technically sound, commercially viable and delivered to a high standard. The role also retains a practical technical element. The TSM may be required to support or oversee installations, assist operational teams on complex technical tasks and ensure solutions are practical and aligned with fire strategy, cause & effect and customer expectations. The TSM is an exemplary model of best practice; they maintain the highest standards of technical integrity, safety and customer service.
Key Responsibilities
- Technical Sales & Opportunity Development
- Identify technical opportunities within existing customer estates relating to AOV systems and smoke control.
- Convert engineer recommendations, inspection reports and survey findings into commercial opportunities.
- Scope remedial works, system upgrades and lifecycle replacement projects including AOV systems and motorised smoke dampers.
- Develop solutions aligned with fire strategy, cause & effect and system compliance requirements.
- Work with operational teams to ensure proposed works are practical and deliverable.
- Quoting & Commercial Development
- Prepare technical quotations for remedial works, installations and lifecycle upgrades relating to AOV and smoke control systems.
- Develop proposals aligned with Group pricing strategies and margin expectations.
- Secure material pricing and labour cost assumptions at the point of sale, ensuring all works are fully costed prior to submission.
- Price full system scope including AOV actuators, vents, smoke dampers, control panels, cabling, containment and commissioning.
- Ensure quotations are technically accurate, commercially viable and aligned with operational capability.
- Support complex technical bids and large remedial or upgrade programmes.
- Cross-Selling & Account Growth
- Identify cross-sell opportunities across AOV, smoke control and associated life safety systems.
- Introduce additional services to existing customers where technical risks or deficiencies are identified.
- Work closely with Business Development Managers to support new client opportunities.
- Collaborate with Account Managers to expand service coverage across customer estates.
- Support the development of multi-service client relationships.
- Customer Engagement
- Build trusted relationships with customer estates teams, facilities managers and asset owners.
- Provide technical advice regarding system performance, compliance requirements, cause & effect and lifecycle planning.
- Attend site meetings, technical reviews and customer consultations.
- Act as a technical escalation point for AOV and smoke control systems.
- Operational Collaboration
- Work closely with operational teams to ensure works are delivered efficiently and safely.
- Provide clear scopes of work, technical documentation and pricing breakdowns.
- Support handover from sales to operational delivery teams.
- Assist in resolving technical challenges during project delivery.
- Technical Delivery Support
- Provide technical supervision during AOV and smoke control installations.
- Support commissioning activities including validation of cause & effect and system sequencing.
- Assist with complex fault finding across panels, actuators, dampers and control systems.
- Ensure works delivered align with the scope agreed at the point of sale.
Authority & Scope
- Responsible for converting AOV and smoke control opportunities into remedial works, upgrades and lifecycle projects.
- Works across existing customers and new accounts introduced by the Business Development team.
- Supports the growth of life safety systems within the customer estate.
- Collaborates closely with operational teams to ensure successful delivery of works.
Key Competencies
- Strong technical background in AOV and smoke control systems.
- Strong knowledge of motorised smoke dampers and control interfaces.
- Ability to interpret fire strategy documents and cause & effect matrices.
- Experience scoping and pricing remedial works, upgrades and lifecycle replacements.
- Strong commercial awareness and understanding of margin requirements.
- Ability to build trusted relationships with technical stakeholders.
Performance Metrics & Indicators
Full details of KPIs and OKRs provided separately that cover:
- Remedial works and project revenue generation (AOV & smoke control)
- Cross-selling opportunities identified and converted
- Quotation conversion rate
- Pipeline development and forecasting accuracy
- Margin performance on quoted works
- Collaboration with Business Development and operational teams
- Customer engagement and satisfaction
Required Skills & Qualifications
Education & Experience
- Strong technical experience in AOV, smoke control or building services.
- Experience delivering or quoting AOV and smoke control remedial works and installations.
- Experience working within facilities management or technical services environments.
Technical Skills
- Strong technical understanding of AOV systems (natural and mechanical).
- Strong understanding of motorised smoke dampers and associated controls.
- Knowledge of smoke control panels (e.g. SC Controls, Colt, Advance Air, Action Air).
- Ability to scope technical works and develop commercial proposals.
- Understanding of lifecycle planning and compliance requirements.
- Familiarity with CAFM or CRM systems such as Atom.
Soft Skills
- Commercially aware and solution focused.
- Strong communication and relationship building skills.
- Ability to translate technical challenges into customer solutions.
- Proactive and self-motivated.
- Aligned with the Group values and growth strategy.
Mentorship & Support
- Technical Development ongoing training across AOV systems, smoke control panels and motorised dampers.
- Commercial Development coaching in technical sales, pricing strategy and margin management.
- Cross-Sell Strategy training in identifying multi-service opportunities within customer estates.
- Systems & Reporting training in Atom and internal reporting systems.
- Industry Engagement attendance at technical seminars, training courses and industry events.
Ongoing Professional Development continuous learning aligned with Group technical standards and growth strategy.
Fire & Smoke Technical Service Manager in Newcastle upon Tyne employer: CoSourced
As a Fire & Smoke Technical Service Manager at CoSourced Group, you will thrive in a dynamic work environment that prioritises technical excellence and customer satisfaction. Our commitment to employee growth is evident through ongoing training and mentorship opportunities, ensuring you stay at the forefront of industry standards while contributing to meaningful projects that enhance safety and compliance. With a collaborative culture and a focus on innovation, CoSourced Group offers a rewarding career path where your expertise can make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Smoke Technical Service Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to AOV systems and smoke control. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your technical expertise and how it aligns with the role.
✨Tip Number 3
Showcase your skills through real-life examples. When you get the chance to chat with hiring managers, share specific instances where you’ve successfully scoped works or converted opportunities into revenue. This will help them see the value you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Fire & Smoke Technical Service Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fire & Smoke Technical Service Manager role. Highlight your technical expertise in AOV systems and smoke control, and don’t forget to showcase any relevant experience in facilities management or technical services.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific projects or experiences that align with the responsibilities outlined in the job description, and show us your passion for the industry.
Showcase Your Technical Skills:In your application, be sure to highlight your strong technical background and understanding of AOV systems and motorised smoke dampers. We want to see how you can translate your technical knowledge into practical solutions for our customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at CoSourced
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of AOV systems and smoke control. Be ready to discuss specific projects you've worked on, how you scoped works, and any challenges you faced. This will show that you not only understand the technical side but can also apply it practically.
✨Prepare for Commercial Conversations
Since this role involves quoting and commercial development, be prepared to talk about how you approach pricing and margin management. Think of examples where you've successfully converted technical opportunities into revenue, and be ready to discuss your thought process.
✨Build Relationships
This position requires strong relationship-building skills. Think of ways you've engaged with customers in the past, how you’ve built trust, and how you’ve handled technical escalations. Be ready to share these experiences to demonstrate your ability to connect with stakeholders.
✨Show Your Collaborative Spirit
Collaboration is key in this role, so be prepared to discuss how you've worked with operational teams and business development managers in the past. Share examples of how you’ve ensured smooth handovers and resolved technical challenges during project delivery.
