At a Glance
- Tasks: Coordinate projects and support clients in our HVAC department.
- Company: Dynamic and growing business with a supportive team culture.
- Benefits: Structured training, career progression, and mentorship from senior leaders.
- Other info: Opportunity to grow into supervisory or management roles.
- Why this job: Make a real impact while developing your skills in a key role.
- Qualifications: Experience in contract support or scheduling; strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Location: Kemsing, Kent
Full-time | Permanent
About the Role
We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams—ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.
Key Responsibilities
- Coordinate and prioritise all incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability, ensuring work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries, ensuring prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
What We’re Looking For
Experience & Knowledge
- Previous experience in a helpdesk, contract support, or scheduling role
- Experience in a field service or engineering environment (advantageous)
- Familiarity with FSM systems (e.g. Joblogic, SimPRO or similar)
Skills & Attributes
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and manage multiple workflows
- Proactive, solutions-focused approach
- Ability to work well under pressure
- A collaborative and team-oriented mindset
Desirable
- IOSH training or experience producing RAMS
- Background in HVAC, facilities management, or engineering services
What We Offer
- Structured training and onboarding programme
- Ongoing development and career progression opportunities
- Supportive team environment with mentorship from senior leaders
- Opportunity to grow into supervisory or management roles
Why Join Us?
This is an exciting opportunity to join a dynamic and growing business where you can make a real impact. You’ll play a key role in delivering excellent service to clients while developing your skills and progressing your career.
Contract Support in Maidstone employer: CoSourced
Join our dynamic team in Kemsing, Kent, where we prioritise a supportive work culture and offer structured training to help you thrive as a Contract Support. With opportunities for career progression and mentorship from experienced leaders, you'll be empowered to make a meaningful impact while ensuring exceptional service delivery to our clients. Our collaborative environment fosters growth and innovation, making us an excellent employer for those seeking a rewarding career in the HVAC sector.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support in Maidstone
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC and facilities management sectors. Attend industry events or join online forums to connect with potential employers and learn about job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re not just another candidate—demonstrate your knowledge of their work and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Contract Support, you'll need to liaise with clients and engineers. Role-play common scenarios with friends to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contract Support in Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and customer service experience, as these are key for the Contract Support role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've managed projects or supported clients in the past, and don’t forget to show your enthusiasm for joining our team!
Showcase Your Communication Skills:Since communication is vital in this role, ensure your application is clear and professional. Use concise language and check for any typos or errors before hitting send—first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at CoSourced
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Contract Support role. Familiarise yourself with the key responsibilities like managing small works and project coordination. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves being the main point of contact for clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in resolving client queries or coordinating with teams.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple workflows. You might want to share specific instances where your organisational skills made a difference in a project or helped meet tight deadlines.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their operations, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
